Dell Technologies · 22 hours ago
Quality Senior Principal Engineer (Supportability)
Round Rock, TX
Full-time
Onsite
Senior Level, Lead/Staff
$148K/yr - $191K/yr
12+ years expDell Technologies is known for its commitment to quality in all processes, and they are seeking a Quality Senior Principal Engineer (Supportability) to join their Supportability team. This role involves ensuring the quality performance of assigned platforms through data analysis and collaboration with various teams to improve product reliability and performance.
Data ManagementInformation and Communications Technology (ICT)Information ServicesInformation Technology
Responsibilities
Collaborate with external and internal Enterprise partners to drive continuous and measurable improvements in product and process
Monitor field performance of systems shipped in the PowerEdge AI portfolio to identify issues and allow for early investigation and mitigation
Assist investigation, capture root cause failure analysis, lead containment and corrective actions, and document lessons learned to prevent issue recurrence
Act as liaison between engineering, quality, and services to improve field performance by increasing reliability and implementing fixes for shipped systems
Prepare detailed documentation for the implementation of fixes for both hardware and software-related items on PowerEdge AI systems
Qualification
Required
12+ years of related experience
Experience and knowledge of servers and related equipment; AI server knowledge is a plus
Strong computer skills (Excel proficiency required, PowerBI and SQL a plus)
Strong data analysis skills, statistical knowledge a plus
Ability to work effectively with global team members and strong communication, leadership, project management, and change management skills
Preferred
BA/BS Degree in the Engineering field (electrical, mechanical, systems, computer) with 8+ years of related experience or MS degree with 4+ years of related experience
Advanced understanding of AI system architecture, statistics, and data analytics and experience utilizing Machine Learning, statistical modeling, or pattern recognition for predictive failure analysis and anomaly detection
Benefits
Your life. Your health. Supported by your benefits.
Company
Dell Technologies
Dell Technologies provides essential infrastructure for organizations to build their digital future.
10001+ employees
H1B Sponsorship
Dell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (240)
2024 (247)
2023 (210)
2022 (311)
2021 (323)
2020 (294)
Funding
Current Stage
Public CompanyTotal Funding
$4.5B2025-09-27Post Ipo Debt· $4.5B
2018-12-28IPO
Leadership Team
Todd Edmunds
Global CTO Smart Manufacturing, Edge Compute and Digital Twin
Jillian Mansolf
Senior Vice President Global Sales Strategy & Transformation
Recent News
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