Armstrong ยท 4 weeks ago
Customer Service Universal Agent
Butler, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expArmstrong is a family owned and operated organization that values employee growth and success. The Customer Service Universal Agent will be responsible for resolving customer inquiries and providing technical support for various services, ensuring a positive customer experience.
BroadcastingInternetTelecommunications
Responsibilities
Resolve routine inbound and limited outbound customer inquiries over the telephone
Proficient handling of technical support inquiries for, Internet, phone, email, and other troubleshooting needs
Proficient handling of video product troubleshooting, and product attributes
Accurately enter service call information including communication of troubleshooting steps performed
Isolate customer issues and field requests regarding our Cable Telephony product
Responds to customer concerns/requests, explains available options, and meets call quality expectations
Promote sales by explaining available services
Use provided training materials and job tools to quickly and accurately resolve customer issues
Other functions that may be assigned
Qualification
Required
Technology-related certifications or accredited degrees
Understanding of traditional Ethernet and wireless networks as well as MoCA networks
Strong typing, verbal and written skills
Familiarity with desktop and mobile operating systems as well as security software packages
Ability to quickly and effectively adapt to changes in the work environment
Coachable person who is eager to learn new skills and take on new responsibilities
Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts
At least 6 months of experience in a customer service, retail or office environment
Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
Motivated and dependable person with strong work ethic and a high degree of integrity
Preferred
Technology-related certifications or accredited degrees
Experience with third-party entertainment platforms and services
Benefits
Free/discounted services
Benefit eligibility on your first day with low employee premiums that are far better than the industry average
Free Company services such as Internet, video, and telephone through Armstrong Cable
Discounted services from our affiliate companies
Opportunity for advancement
Employee recognition programs
401(k) plan participation
Company
Armstrong
ARMSTRONG provides cable, telecommunications and internet service.
501-1000 employees
H1B Sponsorship
Armstrong has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (6)
2021 (7)
2020 (10)
Funding
Current Stage
Late StageRecent News
2025-04-15
Multi Channel News - Tech
2024-01-11
Company data provided by crunchbase