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Diversified Waste Solutions · 2 months ago

Account Portfolio Manager

Geneva, IL

Full-time

Onsite

Mid, Senior Level

$60K/yr - $85K/yr

Diversified Waste Solutions (DWS) is a Geneva-based consulting firm that helps organizations optimize their waste programs and enhance sustainability. They are seeking an experienced Account Portfolio Manager to assess established client portfolios in the multifamily housing and commercial retail markets, blending relationship management, strategic consultation, and operational oversight to ensure efficiency and alignment with client goals.

RecyclingService IndustryWaste Management

Hiring Manager

Cally L.

Responsibilities

Build and maintain strong relationships with housing partners, onsite property managers, and key decision-makers

Evaluate and negotiate waste and recycling hauler contracts, including pricing, service agreements, and performance expectations

Right-size waste services by evaluating location-specific tenant behavior, maintenance needs, and budget considerations while aligning property needs, occupancy trends, and budget objectives

Ensure consistent operational excellence and cost-effective service delivery across all accounts

Provide oversight of portfolio budgets and waste spend, helping drive efficiency and informed, strategic decisions

Oversee contract renewals and expirations, ensuring timely action and alignment with portfolio goals

Partner with auditing and service teams to proactively address billing and service inconsistencies with preventative solutions that enhance operational performance

Report on operational metrics and partner with client-facing leaders to drive informed decisions

Identify opportunities to expand existing portfolios and support acquisitions, helping monitor new business opportunities and assist with client retention

Champion DWS’s client-first approach by balancing service quality, cost efficiency, and environmental responsibility in every recommendation

Qualification

Account managementWaste management experienceNegotiation skillsMS Office SuiteCRM proficiencyCommunication skillsProblem-solvingOrganizational skillsTeam player

Required

Professional experience in account management, operations, or client services

Proven success managing multiple accounts or portfolios in a fast-paced environment

Strong communication, negotiation, and relationship-building skills

Proactive problem solving: take initiative to identify challenges, research solutions and act quickly to resolve issues independently

Proficiency in MS Office Suite (Excel, Word, PowerPoint, Teams, Outlook)

Self-starter with excellent organizational and problem-solving abilities

Team player willing to foster a positive and collaborative office culture

Preferred

Experience in waste management, facilities, or environmental services is a plus, but not required

Familiarity with CRM and account management systems such as Salesforce, HubSpot or similar platforms to track client interactions, monitor account performance and support data-driven decision making