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Medix™ · 3 weeks ago

248905 - Release of Information (ROI Technician)

Temple, TX

Full-time

Onsite

Entry Level

$22/hr - $28/hr

1+ years exp

Medix™ is a mission-driven healthcare team supporting U.S. Veterans by safeguarding their medical information. As a Release of Information (ROI) Technician, you will validate, process, and fulfill ROI requests while ensuring compliance with privacy regulations and maintaining the highest standards of security.

CrowdsourcingRecruitingSocial NetworkStaffing AgencyVenture Capital

No H1B

U.S. Citizen Only

Hiring Manager

Andrea Cobb

Responsibilities

Validate, process, and fulfill ROI requests from patients, providers, legal entities, insurers, SSA, and other authorized parties

Ensure every disclosure complies with HIPAA, the Privacy Act, FOIA, 38 U.S.C. §7332, and VHA Directive 1605.01

Meet performance standards, including:

95%+ of routine requests completed within 20 business days

Same-day turnaround for STAT/urgent requests

Accurately categorize requests (continuity of care, insurance, legal, government, etc.)

Log and track all requests using eROI+ and VistA Imaging Capture

Request and retrieve archived records through the VA Records Retrieval System

Communicate professionally with requestors, providing status updates and compliant cover letters

Maintain 100% security compliance when handling Protected Health Information (PHI)

Achieve 95%+ documentation accuracy while managing multiple deadlines

Qualification

HIPAA complianceVA-specific regulationsVistA systemsEROI+ experienceRecords Retrieval SystemCustomer service skillsMultitasking abilitiesTime management