AAA Club Alliance · 2 months ago
Manager, Corporate Travel Technology (Hybrid)
Wilmington, DE (Job Posting)
Full-time
Hybrid
Mid, Senior Level
$71K/yr - $134K/yr
7+ years expAAA Club Alliance is looking for a Corporate Travel Technology Manager to join our dynamic Corporate Travel team. This role is responsible for leading the strategy, integration, and performance of the travel technology platform and team, ensuring a seamless traveler experience and strong client satisfaction.
Consumer Services
Responsibilities
Research and evaluate emerging travel technologies and third-party tools to identify opportunities for efficiency gains, revenue growth, and improved client experience
Develop business cases and ROI analyses to support technology investments and enhancements
Recommend and implement creative, automated solutions to reduce manual processes, transaction time, and operational costs
Oversee the deployment, integration, and optimization of all travel technology products and systems (online booking tools, mid-office automation, data management, and reporting solutions)
Lead planning, testing, and implementation of new products and processes, ensuring robust communication and change management across the organization
Partner with IT to maintain secure, compliant, and high-performing system operations within the corporate technology framework
Manage a multidisciplinary technical team, including online booking experts, data and automation specialists, and implementation staff
Build strong relationships with technology vendors, overseeing performance, service levels, and contract compliance
Collaborate with Operations and Workforce Management leaders to benchmark performance, improve productivity, and deliver consistent service excellence
Analyze client requirements and design innovative, technology-driven solutions that enhance satisfaction and program value
Support client implementations and presentations as a subject matter expert on our technology platform
Partner with internal Operations teams to streamline workflows, reduce training needs, and enhance policy compliance
Oversee travel reporting systems, ensuring accuracy, accessibility, and alignment with client and business needs
Manage the CORE quality control system, auditing, ticketing, and communication processes to maintain operational integrity
Lead the Corporate Travel technology response to ACA TQS5 standards and related compliance initiatives
Perform additional duties as assigned in support of Corporate Travel strategic objectives
Qualification
Required
Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)
7+ years of experience in corporate travel technology management, travel operations, or systems integration. At least 3 years' leadership experience
Proven experience implementing and managing travel technologies such as online booking tools, GDS integrations, and reporting/analytics platforms
Strong leadership, communication, and project management skills with the ability to influence at all organizational levels
Demonstrated analytical and problem-solving capabilities with a focus on innovation and client satisfaction
Benefits
Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.
401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.
Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.
Up to 2 weeks Paid parental leave
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
H1B Sponsorship
AAA Club Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (5)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
Company data provided by crunchbase