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Lifepoint Health® · 3 weeks ago

Program Coordinator Exempt

425 Alabama Ave, Fort Worth, TX, 76104, US

Full-time

Onsite

New Grad, Entry Level

Lifepoint Health is a healthcare provider committed to offering quality services, and they are seeking a Program Coordinator to assist with patient referrals and scheduling assessments. The role involves triaging patients, managing inquiries, and ensuring a smooth admission process while maintaining compliance with hospital policies.

Health CareHospitalMedicalRehabilitation

Responsibilities

Assess the needs of walk-in and phone callers to ensure their referral to the service or resource to best address those needs

Assist in scheduling initial psychiatric assessment on patients seeking treatment of substance abuse, dual diagnosis or psychiatric or emotional disorders and presents symptoms to psychiatrist for best recommendation of care

Refer and triage patients to other sources of treatment when appropriate

Answer all inquiry calls regarding treatment and the facility, present treatment options, document calls and set appointments for callers seeking treatment

Work with the business office to ensure smooth transition into the admission process

Understand and adhere to hospital compliance plan and code of conduct

Respect confidentiality at all times; follow HIPAA guidelines for disclosing information

Adhere to facility, department, corporate, personnel and standard policies and procedures

Treat all patients, visitors, and co-workers with dignity and respect

Always appear professional; wear name badge at all times; adhere to uniform standards if applicable

Take initiative to help the team, be flexible when asked to assist in other areas

Consistently demonstrate positive and affirming behaviors even when addressing conflict or stressful situations

Demonstrate concern for overall team and understand how actions affect others; show a positive attitude and contribute to maintaining an enjoyable and productive work environment

Not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc

Assume responsibility for maintaining a clean, safe environment; demonstrate knowledge of the facility and services provided

Greet all customers in a positive manner and demonstrate sensitivity to customer’s needs

Answer telephone appropriate to department guidelines and avoid excessive transfers

Provide superior customer service while never crossing therapeutic boundaries

Demonstrate ability to listen to patient/customers regarding problematic issues in a non-defensive manner

Adhere to attendance requirements; utilize correct procedure for taking time off

Attend departmental and staff meetings as required

Be accountable and show pride in work; strive to do more than the minimum required; show initiative and complete work in a timely and accurate manner

Acknowledge mistakes and demonstrate willingness to learn and correct them

Demonstrate passion and hustle in all work

Qualification

CPR certificationCrisis Prevention TrainingCustomer serviceTeamwork

Required

High school degree or equivalent

valid driver's license

CPR certification and Crisis Prevention Training (CPI) within 30 days

May be required to work flexible hours and overtime

With proper credentials, Coordinator may be required to complete vitals check on patients

Understands and adheres to hospital compliance plan and code of conduct

Respects confidentiality at all times; follows HIPAA guidelines for disclosing information

Adhere to facility, department, corporate, personnel and standard policies and procedures

Treats all patients, visitors, and co-workers with dignity and respect

Always appears professional. Wears name badge at all times. Adheres to uniform standards if applicable

Takes initiative to help the team, is flexible when asked to assist in other areas

Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations

Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment

Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc

Assumes responsibility for maintaining a clean, safe environment. Demonstrates knowledge of the facility and services provided

Greets all customers in a positive manner and demonstrates sensitivity to customer's needs

Answers telephone appropriate to department guidelines and avoids excessive transfers

Provides superior customer service while never crossing therapeutic boundaries

Demonstrates ability to listen to patient/customers regarding problematic issues in a non-defensive manner

Adheres to attendance requirements. Utilizes correct procedure for taking time off

Attends departmental and staff meetings as required

Is accountable and shows pride in work; strives to do more than the minimum required. Shows initiative and completes work in a timely and accurate manner

Acknowledge mistakes and demonstrates willingness to learn and correct them

Demonstrates passion and hustle in all work

Company

Lifepoint Health®

Glassdoor3.1

Lifepoint Health is a leading healthcare provider that serves patients, clinicians, communities and partner organizations across the healthcare continuum.

Founded in 1999