DriveTime · 1 month ago
Customer Relations Specialist (Hybrid- AZ Only)
7465 E Hampton Ave Mesa, AZ 85209
Full-time
Hybrid
New Grad, Entry LevelDriveTime is the largest privately owned used car sales finance & servicing company in the nation. As a Customer Relations Specialist, you will take ownership of individual inquiries and complaints, proactively working with customers to find the best possible solutions and ensuring high levels of customer satisfaction.
AutomotiveFinancial ServicesSales Automation
Responsibilities
Responding to inquiries and complaints promptly through proactive follow up
Interacting with customers through multiple means of communication, including phones, text, and social media
Communicating with all lines of the business to properly research customer concerns
Attention to detail to ensure accurate representation of their cases
Problem solving with autonomy to offer assistance when appropriate
Effectively managing customer conflict while under pressure
Showing empathy and understanding for the customer’s situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations
Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements
Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process
Qualification
Required
High School Diploma or GED required
Must be comfortable working on site as needed and have availability weekdays from 7am-4pm
Positive emotional resilience
Strategic thinker
Passionate and goal oriented
Levelheaded
Self-starter
Preferred
Bachelor's degree or equivalent experience preferred
Spanish Speaking a Plus!
Benefits
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Company
DriveTime
DriveTime Automotive Group is a dealer helping people with credit issues purchase a vehicle of their choice.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
R
Ray Fidel
CEO
Recent News
2025-08-29
2025-03-29
Bank Automation News
2025-01-28
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