Netflix · 2 days ago
Investigations & Response Project Manager - Games Moderation
United States
Full-time
Remote
Mid, Senior Level
$50K/yr - $190K/yr
5+ years expNetflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries. They are seeking an Investigations & Response Project Manager to lead operational escalation management in games moderation, analyze data and trends, and ensure vendor partners meet Netflix's high standards.
Digital EntertainmentMedia and EntertainmentTVVideo Streaming
Responsibilities
Lead escalation management: Serve as the primary escalation manager for high-priority and legally sensitive cases (e.g., CSAM, threats of harm, terrorism) in Games Moderation, collaborating with internal partners in Legal, Trust & Safety, and Risk
Drive operational excellence: Proactively monitor, assess, and optimize moderation tooling (e.g., Two Hat, CSMA), identifying gaps and partnering with vendors to ensure robust, scalable, and effective solutions
Analyze data and trends to anticipate risks, measure program effectiveness, inform proactive improvements, and provide actionable insights to leadership and stakeholders
Continuously monitor and refine moderation policies and enforcement standards by partnering with studios and internal stakeholders, ensuring policies remain effective, relevant, and aligned with evolving business and industry needs
Implement and enhance global moderation standards: Collaborate with the Games Moderation Program Lead to implement and refine moderation policies, enforcement standards, and best practices
Vendor enablement: Lead onboarding, training, and ongoing quality assurance for third-party moderation vendors, ensuring they consistently meet Netflix’s standards. Collaborate with studios to identify emerging needs or adjustments in policies, and work with vendors to ensure changes are implemented effectively
Operational readiness: Ensure the Customer Service and moderation teams are fully prepared for moderation implications of new game or feature launches, developing and delivering enablement resources as needed
Serve as a key cross-functional collaborator and liaison: Work closely with Product, Engineering, Player Support, Legal, and other teams to drive operational initiatives, align on priorities, and ensure seamless execution across the global program
Additive global perspective: Bring your regional and industry insights to the table, helping to inform and evolve the global moderation approach
Qualification
Required
5+ years of experience in games or online moderation, trust & safety, or content integrity, with a proven record of operational management and escalation handling
Direct experience managing sensitive legal escalations within a gaming or online community context
Strong knowledge of moderation tooling (e.g., TwoHat), process optimization, and vendor oversight
Demonstrated ability to analyze KPIs and metrics to measure and improve operational performance along with driving impact to the broader business
Experience developing and delivering training or enablement resources
Proficiency with Customer Service and Moderation platforms (such as ZenDesk and HelpShift); experience in Customer Service operations is a plus
Fluency in English, both written and verbal; additional languages are a plus
Benefits
Health Plans
Mental Health support
401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
Full-time salaried employees are immediately entitled to flexible time off
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
10001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (310)
2024 (309)
2023 (191)
2022 (261)
2021 (268)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$63.91BKey Investors
Wells FargoTCVGroupe Arnault
2025-12-05Post Ipo Debt· $59B
2024-08-01Post Ipo Debt· $1.8B
2018-05-05Post Ipo Debt· $2.67M
Leadership Team
Gregory Peters
Co-CEO
Ted Sarandos
Co-CEO
Recent News
2026-01-11
Business Standard India
2026-01-11
2026-01-11
Company data provided by crunchbase