Conrad N. Hilton Foundation ยท 1 day ago
Support Analyst, Information Technology
Westlake Village, CA
Full-time
Hybrid
Mid Level
$78K/yr - $98K/yr
3+ years expThe Conrad N. Hilton Foundation is a grantmaking organization established to help people living in poverty and experiencing disadvantage worldwide. The IT Support Analyst provides first- and second-level technical support to end-users, ensuring timely resolution of hardware, software, and access-related issues while maintaining system reliability and security.
Non-profit Organization Management
Responsibilities
Provide Desktop Support for staff in a Microsoft Windows, Mac OS, and Office 365 environments
Install, configure, and troubleshoot desktop & laptop systems, workstations, smartphones, and VoIP phones
Monitor, update, escalate, and resolve trouble tickets through the IT portal
Manage IT hardware and software inventory
Perform IT-related research and special projects as assigned
Provide conference room technology support
Manage desktop images and corresponding updates
Assist with setting up and managing switch ports
Log, prioritize, and resolve support tickets according to established SLAs
Troubleshoot issues related to desktops, laptops, mobile devices, printers, and peripherals
Escalate unresolved or complex issues to senior IT staff or specialized teams
Maintain excellent incident management skills by following incident closure procedures and providing customer follow-up communications
Provide timely support during business hours, as well as accessibility outside of business hours, as needed
Undertake projects and other duties as assigned
Create, modify, and disable user accounts in Active Directory, Azure AD, and related systems
Perform password resets, MFA setup, and modify access permissions
Support employee onboarding, offboarding, and role transitions
Document incidents, resolutions, and troubleshooting steps
Contribute to knowledge base articles and user guides
Maintain up-to-date procedures and support documentation
Qualification
Required
Bachelor's degree in computer science or a related field preferred or 5 years of relevant work experience
A+ Certificate
ITIL Foundations
A minimum of three years of IT support experience in an office environment
IP Telephony experience
Excellent written/oral communication, as well as interpersonal skills
A positive attitude and demonstrate a high level of responsiveness and customer service
Strong organizational, analytical, and time management skills with close attention to priority and detail
Works well independently and collaborates effectively within a team, demonstrating a high degree of initiative, flexibility, and teamwork
Ability to continually seek information and look for new approaches to processes and practices
Database software management experience
Advanced knowledge of switching and routing
Ability to work on-site at least three days each week (MTW) according to the hybrid schedule policy
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time
Preferred
Server and networking certifications, as well as basic Routing and Switching experience
Microsoft 365 Certified: Endpoint Administrator, Microsoft 365 Fundamentals Certification
Benefits
Comprehensive and generous health and life insurance options
Fitness benefits
Paid holidays, time off and parental leave
Flexible work schedules and technology benefits
Foundation-funded retirement savings plan
Professional learning and development and educational assistance
Employee matching gifts to qualified non-profit organizations
Company
Conrad N. Hilton Foundation
The Conrad N. Hilton Foundation is a family foundation established in 1944 by the man who started Hilton Hotels.
51-200 employees
H1B Sponsorship
Conrad N. Hilton Foundation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Beth deHamel
Vice President for Operations and Chief Financial Officer
Michael Buchman
Chief Investment Officer and Vice President
Company data provided by crunchbase