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V2X Inc · 1 month ago

Customer Service Representative II (PPPO)

Fayetteville, NC

Full-time

Onsite

Entry Level

1+ years exp

V2X Inc is a global company that builds smart solutions to integrate physical and digital infrastructure. The Customer Service Representative II is responsible for providing world-class customer service, resolving complaints, and assisting customers with their inquiries regarding transportation entitlements.

CommercialLogisticsTrainingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Complete several repetitive clerical steps performed in a prescribed or slightly varied sequence

Monitor emails, and Route and book Que

Requires familiarity with the terminology of the office unit

Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals

Refer problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical

Accessing databases to retrieve and/or record information such as customer complaints or orders

Responsible for responding to escalated and more complex inquiries on a broader scope of topics. Tasks may require simple adaptation and interpretation of provided reference materials

Other duties may be assigned to meet organizational/operational objectives

Job duties and responsibilities may change due to contractual requirements

Qualification

Customer service experienceMS Office SuiteJTRDTRAnalytical skillsAdministrative backgroundEffective communication skillsOrganizational skills

Required

High School Diploma

Must be able to read and write proficiently in English

Ability to work independently with little direction or supervision

Proficiency with MS Office Suite (Word, Excel, PowerPoint, Access, Project, SharePoint, and other software programs) to assist with special projects

Must have a valid REAL ID State Driver's License with no restrictions

Must be able to obtain and maintain a Common Access Card (CAC)

Must be able to obtain and maintain a NACI Tier 1 Public Trust

Must be able to provide proof of U.S. Citizenship, such as a birth certificate or a U.S. Passport

Must be able to maintain driving privileges aboard the Fort Bragg Installation

1-year of related job experience

Customer service experience is required

Effective organizational, analytical, written and verbal communication skills

Must be able to lift at least 50 pounds

Telephone, email, and Face to Face interaction with customers

Preferred

Specific contractual requirements regarding education and experience prevail where applicable

Knowledge and an understanding of the Army Personal Property Shipping Office duties

Six months administrative background within an office setting (multi-functional work environment)

Reliable, able to be at work on time and complete assigned missions daily, able to learn new regulations and cooperate with team members to come up with best practices and systems

Company

V2X Inc

V2X is a leading provider of critical mission solutions and support to defense clients globally, formed by the 2022 Merger of Vectrus and Vertex to build on more than 120 combined years of successful mission support.

Founded in 2016

Mclean, Virginia, USA

10001+ employees