Chase · 1 month ago
Conversation Design Senior Associate
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Mid Level
$114K/yr - $165K/yr
3+ years expChase is a leading financial services firm, and they are seeking a Senior Associate Conversation Designer to contribute to their Digital Assistant Team. In this role, you will design conversational flows for AI-driven tools, collaborate with cross-functional teams, and leverage your expertise in language models to enhance customer interactions through innovative design solutions.
BankingFinancial Services
Responsibilities
Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
Design conversational flows for AI driven tools, including chatbots and IVRs, while advancing NLU and LLM experiences across products and drive strategic alignment with AI/ML initiatives and company goals
Leverage expertise in language models to contribute to the broader CxD strategy, including how design processes will evolve when building with LLMs
Articulate design rationale and decisions with clarity and impact through engaging storytelling, comprehensive documentation, and persuasive presentations, ensuring alignment and understanding among stakeholders
Collaborate with ML(Machine Learning) teams to train and refine NLU models and LLMs based on conversational design principles and industry best practices
Work closely with cross-functional teams, including data scientists, engineers, product managers, and UX designers enhancing product innovation and delivery
Stay abreast of industry trends and emerging technologies in conversational AI, leveraging this knowledge to drive innovation and maintain Chase's competitive edge
Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
Conduct data driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision making
Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
Support in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking and enhance our conversational interfaces
Qualification
Required
3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
Experience working as a voice/conversation designer and designing for LLMs
Demonstrated experience designing conversational experiences for AI-driven platforms, IVRs, or virtual assistants
Bachelor's Degree in Linguistics, Human Computer Interaction, Cognitive Science, Psychology, or a related field, or equivalent work experience
Ability to manage ambiguity, work autonomously, and multi-task in an agile environment and experience interpreting complex data and transforming it into actionable insights for informed decision-making
Have strong technical literacy, including an understanding of client-side technologies, APIs and the components of the technology stack, as well as their impact on user experience
Ability to plan and organize design work from initial concept through execution and advocate for conversation design best practices
Experience collaborating with design teams (including UX Designers, UX Researchers, and Content Designers) and cross-functional partners such as Product Managers, Machine Learning and Engineering leads within an agile environment
Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
Preferred
Proficiency in tools such as Figma, Voiceflow, Nuance Mix, Rasa Studio, Botpress or similar conversation design software
Experience in prompt engineering, with the ability to design and refine LLM prompts that effectively influence reasoning and behavior across conversational AI systems to achieve desired user experiences
Experience creating conversational experiences in the realm of finance and banking
Familiar with Jira and Agile development processes
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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