Premier Health Partners · 3 weeks ago
HR SERVICE DELIVERY SPECIALIST I
Dayton, OH
Full-time
Hybrid
Entry Level
1+ years expPremier Health Partners is seeking an HR Service Delivery Specialist I to join their Caregiver Experience Center team. This role involves being the first point of contact for HR-related inquiries, providing exceptional service delivery and support, and assisting with various HR functions such as onboarding, employee data changes, and benefit inquiries.
CommunitiesHealth CareHospitalMedicalPersonal Health
Responsibilities
Be the first point of contact for employees and managers seeking assistance with HR-related inquiries, ensuring exceptional service delivery and support
Research issues to diagnose and resolve employee issues related to a variety of HR functions such as onboarding, new hire orientation, verification of employment, employee data change requests, benefit and compensation inquiries, wellness programs, tuition assistance, HR technology navigation, employee relations and other HR-related matters, and escalate complex issues to appropriate parties as needed
Utilize various communication channels, including phone calls, case management software, and web chat, to ensure timely and effective support
Assist managers and caregivers with urgent and time-sensitive tasks
Respond to and resolve tier 1 inquiries from various stakeholders, including caregivers, managers, retirees, and third parties by accurately documenting employee interactions and issue resolutions in the HR Service Now platform or designated HRIS, maintaining thorough and organized records for future reference
Adapt quickly in a constantly changing environment to provide up-to-date and correct information to employees across a wide variety of functions and locations
Engage with HR business partners, specialists, and other departments to address employee needs and ensure seamless resolution of inquiries
Contribute to the effective delivery of HR administrative services such as ordering supplies, assisting with HR employee file maintenance, compliance document audits, and tracking
Ensure employee inquiries will be answered through a one call – one case resolution and respond promptly and professionally to employee inquiries via phone, email, and other communication channels
Support the HR division with ongoing and special projects such as recognition and service award programs, HR Service Now upgrade testing
Responsible for ad hoc reports related to a variety of employment related activities
Responsible for processing sign-on bonuses to payroll
Collaborate with HR Business Partners, Talent Acquisition, Total Rewards, and other HR functional areas to address employee concerns and ensure seamless HR operations
Review processes and create standard operating procedure documents as appropriate
Qualification
Required
High School completion / GED
1 - 3 years of job-related experience
Demonstrated proficiency with MS Office (PowerPoint, Word, Excel)
Strong organizational skills
Effective oral and written communication skills
Must display tact and diplomacy, as well as professionalism
Maintain a high degree of confidentiality
Ability to prioritize tasks and to delegate them when appropriate
Excellent time management skills with a proven ability to meet deadlines
Must stay abreast of key organizational HR policies and procedures
Proficiency with or ability to quickly learn the organization's technology and HRIS systems
Strong commitment to providing excellent customer service and issue resolution
Ability to critically think
Ability to troubleshoot
Dealing with ambiguity
Capacity to function well in a high-paced environment
Consistency and commitment to the approved CEC customer response expectations and service standards
Preferred
Associates or bachelor's degree in human resources, Business, or related area
PHR or SHRM-CP Certification
Previous experience in a customer service or HR support role preferred
Company
Premier Health Partners
Premier Health Partners is a partner of Catholic Health Initiatives at their Good Samaritan facilities.
10001+ employees
H1B Sponsorship
Premier Health Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Keith Bricking
chief clinical officer
Recent News
2025-07-19
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