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Reworld Waste · 1 day ago

Technical Services Specialist - Indiana/Kentucky

Indianapolis, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Reworld Waste is a leader in sustainable waste solutions, seeking a Technical Services Specialist to serve as a key liaison between customers, sales, and operations. The role involves ensuring the safe and compliant handling of waste streams and supporting the sales team in growing business through technical guidance and customer relationship management.

Clean EnergyCleanTechEnergyRenewable EnergyWaste Management

Responsibilities

Serve as the primary point of contact for customers and sales managers regarding waste disposal inquiries, pricing requests, and service coordination

Assist Sales in managing and expanding their book of business through proactive communication, follow-up, and customer relationship management

Develop a strong understanding of each customer’s waste streams, operations, and service needs to identify opportunities for improved service or new offerings

Coordinate new customer onboarding, including profile creation, documentation review, and approval

Review and interpret laboratory analysis, SDSs, and other waste characterization documents to ensure proper classification and disposal methods

Prepare and submit waste profiles for approval in accordance with facility acceptance criteria and regulatory standards

Ensure all waste streams are managed in compliance with federal, state, and local regulations (EPA, DOT, RCRA, TSCA)

Provide guidance to customers on container types, labeling, transportation, and documentation requirements

Work closely with internal departments (Operations, Logistics, Billing, Compliance) to ensure timely and accurate waste pickup, transportation, and disposal

Troubleshoot service issues such as scheduling delays, profile discrepancies, or incomplete documentation

Maintain accurate customer records in CRM and waste tracking systems

Support project management for special waste streams or large disposal events

Build strong, long-term relationships with customers through responsive communication and problem-solving

Act as an advocate for customers within the organization, ensuring service expectations are met or exceeded

Identify and implement process improvements that enhance customer satisfaction and operational efficiency

Assist with internal and external audits related to waste management documentation

Other duties as assigned

Qualification

Waste managementRegulatory complianceCustomer relationship managementEnvironmental ScienceMicrosoft Office SuiteAnalytical skillsProblem-solving skillsCommunication skillsOrganizational skills