Chase · 3 weeks ago
Process Improvement Associate I
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
New Grad, Entry LevelChase is committed to operational excellence through its Performance Consulting group. As a Process Improvement Associate I, you will enhance operational efficiency and drive business transformation by collaborating with senior leaders to map and simplify processes, ultimately improving the customer experience.
BankingFinancial Services
Responsibilities
Collaborate with project teams to support process improvement and organizational change initiatives
Assist in project planning and execution, including defining scope, goals, and deliverables
Analyze business processes and data to identify areas for improvement and automation
Contribute to the development of process maps, workflows, and documentation
Support cross-functional collaboration to achieve common goals
Engage in continuous learning and skill development
Work with Process Improvement Managers and Program Managers to craft and deliver a compelling narratives to influence action on key business decisions and major change initiatives
Qualification
Required
Undergraduate degree in a related field such as Business, Engineering, or Data Science
Experience in process improvement, data analysis, or project management
Possesses strong problem-solving abilities, along with exceptional client management and executive-level communication skills
Strong analytical and problem-solving abilities, including data mining and analysis
Proficient in relationship building, with experience in supporting diverse teams with varied experiences, skills, and backgrounds
Innovative mindset with a willingness to experiment and adapt
Effective communication skills, both written and verbal
Preferred
Familiarity with digital process tools and AI systems
Exposure to data analytics and visualization tools
Understanding of agile methodologies and change management principles
Interest in continuous improvement and operational excellence
Utilize systems thinking to analyze complex processes and identify areas for optimization and integration
Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction
Working knowledge of, or exposure to business intelligence software such as Tableau or Alteryx
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-11
Financial IT
2026-01-09
2026-01-09
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