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Duly Health and Care · 2 weeks ago

Executive Director of Operations - Ambulatory Infusion & Pharmacy Services

Downers Grove, IL

Full-time

Onsite

Director/Executive

$156K/yr - $234K/yr

8+ years exp

Duly Health and Care is seeking an Executive Director of Operations for their Ambulatory Infusion & Pharmacy Services. This senior leadership role will oversee operational, strategic, and financial performance across multiple healthcare service lines, focusing on growth, quality, and compliance.

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Responsibilities

Provide executive oversight of all ambulatory infusion, specialty pharmacy, and retail pharmacy operations across the portfolio

Lead an organization of 130+ employees in 7 Chicago metro locations, and structure for continued growth

Ensure efficient, scalable, and patient-centered operations across multiple sites and service lines

Develop and implement standardized operating procedures, workflows, and performance metrics to drive consistency and operational excellence

Mentor operational leaders, managers, and interdisciplinary teams to achieve performance goals

Develop and execute a comprehensive growth strategy for infusion services, with a primary focus on IVIG program expansion

Identify opportunities to expand service offerings, improve patient access, increase capacity utilization, and enhance financial performance

Partner with executive leadership and private equity stakeholders to support strategic initiatives, acquisitions, and integration efforts

Use data, analytics, and market insights to guide decision-making and measure progress against growth objectives

Oversee quality of care across infusion and pharmacy operations, ensuring patient safety and clinical excellence

Ensure full compliance with all applicable federal, state, and local regulations, accreditation standards, and payer requirements (e.g., pharmacy, infusion, and healthcare regulatory bodies)

Collaborate with compliance, legal, and clinical leadership to proactively identify and mitigate operational and regulatory risks

Support audits, inspections, and continuous improvement initiatives

Build strong, collaborative relationships with prescribing physicians across the multi-specialty practice to support alignment, growth, and high-quality patient outcomes

Serve as a key operational partner to clinical leaders, ensuring infusion and pharmacy services are integrated seamlessly into patient care pathways

Collaborate with external business partners, vendors, payers, and specialty distributors to optimize service delivery and financial performance

Collaborate with the finance team in budgeting, forecasting, and cost management for infusion and pharmacy services

Drive revenue growth, margin improvement, and operational efficiency in alignment with organizational expectations

Monitor KPIs, financial results, and operational dashboards; implement corrective actions as needed

Qualification

Healthcare operations leadershipInfusion therapies knowledgeRegulatory complianceQuality oversightFinancial managementMulti-site operations managementExecutive presenceCollaboration skillsStrategic thinkingCommunication skills

Required

Bachelor's degree or equivalent (8+ years) experience

8-10+ years of progressive healthcare operations leadership experience

Demonstrated success leading healthcare operations and scaling services in a growth-oriented environment

Strong understanding of infusion therapies & pharmacy services

Proven experience in quality oversight, regulatory compliance, and risk management

Strong executive presence with the ability to influence physicians, senior leaders, and external stakeholders

Ability to travel frequently within the metro area

Preferred

Masters Degree, preferably in Healthcare Administration, Business Administration, or advanced clinical degree

Pharmacist or Nursing license, active and in good standing in the state of Illinois

Significant exposure to ambulatory infusion and/or specialty pharmacy, with emphasis on IVIG, biologics, and oncology

Proven experience managing multi-site operations

Experience within a private equity-backed healthcare organization or other performance-driven environment

Familiarity with multi-specialty physician practice models and care integration

Experience supporting de novo site development, service line expansion, or M&A integration

Knowledge of payer delivery models for Value Based Care, capitated contracts, and Medicare Advantage

Clinical licensure, while not required, may be considered in compensation determination

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

Access to a mental health benefit at no cost.

Employer provided life and disability insurance.

$5,250 Tuition Reimbursement per year.

Immediate 401(k) match.

40 hours paid volunteer time off.

A culture committed to community engagement and social impact.

Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.