Apply on Employer Site

NAACP Legal Defense and Education Fund, Inc. · 15 hours ago

Senior Director of Development Operations

Washington, DC

Full-time

Hybrid

Director/Executive

$174K/yr - $210K/yr

10+ years exp

The NAACP Legal Defense & Educational Fund, Inc. (LDF) is a leading civil and human rights law organization in the United States. They are seeking a Senior Director of Development Operations to oversee a 30-person development department, ensuring efficient operations and supporting a multi-stream fundraising program.

EducationLegalNational Security

Responsibilities

Partner with the CDO to develop a highly efficient department by establishing new protocols, implementing best practices in development operations, developing goals and metrics, and regularly measuring progress toward goals

Collaborate with other members of the Development leadership team to ensure that operations support the varied needs and objectives of the department and implement effective change management to support sustainable change

Supervise a team of operations professionals, including developing workplans, goals, and coaching

Oversee operation and maintenance of the CRM, Raisers Edge, to ensure the highest data integrity and improve automation and use of reporting

Develop and implement standard operating procedures, protocols, processes, and systems for a broad range of activities, including gift acceptance, coding, gift acknowledgements, revenue forecasting, pipeline management, etc

Assess and oversee the use of tools and services across the department to ensure cost effectiveness, use of modern and effective tools, and necessary staff training to support utilization

Coordinate regularly with Finance, Operations, and Compliance departments to ensure Development’s operations are adapted to connect to other departments where necessary and appropriate

Serve as an advisor and partner to the CDO on revenue tracking and forecasting and department expense budgeting

Other responsibilities as assigned

Qualification

Development OperationsCRM ManagementProject ManagementBudgetingFundraising DatabasesMicrosoft OfficeCommunicationTeam PlayerFlexibility

Required

Minimum of 10 years of experience in Development Operations

Minimum of 5 years of supervisory experience

Bachelor's degree required

Highly organized individual with strong project management skills and the ability to prioritize and manage deadlines; experience managing vendors to implement software processes/CRM/donor research tools/analytics/etc

Strong communication skills, both written and oral

Familiarity with budgeting/financial analysis

Flexibility and ability to work independently and as a team player with a range of constituents and colleagues

Experience with fundraising databases

Excellent computer skills and advanced proficiency with Microsoft Office (Excel, PowerPoint, Word) programs

Commitment to the mission and growth of LDF

A relationship-centered approach; systems must be engineered to center staff and donor needs

Ability to effectively implement change management across a diverse team and organization

Track record of developing systems, policies, and protocols, leveraging data to create gift portfolios, metrics, and evaluative methods

Ability to communicate in both technical and non-technical terms