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UnityPoint Health · 1 week ago

Market Vice President Operations-Sioux City

Sioux City, IA

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

UnityPoint Health is a recognized healthcare provider committed to quality and safety. The Market Vice President of Operations is responsible for overseeing clinic and hospital operations, fostering a culture of improvement, and ensuring compliance with regulatory standards while driving efficiencies and enhancing clinical outcomes.

Health CareHospitalMedical

Responsibilities

Operate as an executive for the market but assume responsibility and accountability as the advocate for overall system objectives and goals

Role model UPH’s FOCUS values. Strengthen culture to positively impact team members, providers, patients and communities

Foster a culture focused on quality, safety, operational improvement, high reliability, and accountability

Leverage creativity, energy, and vision to achieve positive change by developing and enlisting the skills and talents of others who have a passion to move the organization towards the defined goals

Mentor, develop and lead multidisciplinary teams. Set clear expectations and goals

Lead day-to-day hospital and ambulatory operations, ensuring that clinical quality and patient satisfaction are optimized while cost effectiveness and financial vitality are maintained and enhanced

Functions as the market liaison for UnityPoint at Home and ACO as well as involvement in join venture ASC

Execute the Market level operating plan in full alignment with UnityPoint Health’s strategic and annual operating plans

In conjunction with the Market President and UPC COO, identifies market development opportunities, drives service line strategies and growth, and physician and partner alignment initiatives that produce volume growth and improve market share in the communities that we operate

Drive Market leadership accountability and understanding of strategic and operational plans

Measure performance against operational plans and key performance indicators

Champion quality patient care and outstanding customer service to ensure UPH can deliver on our brand promise to our communities

Drive top performance in quality outcomes and patient experience and be accountable for initiatives and strategies that are geared to position the market for success in these areas

Advance UPH Management System; ensure full implementation of RESPECT Huddles and Opportunity Tracker

Ensure the highest standard of quality patient care is provided within the Market through monitoring and control of UPH’s policies, standards, and targets. Ensure correction of variances from standards

Engage personnel in the Market to improve the patient experience across all services

Adopt best practices and strategies to maximize value and operational efficiencies, and lower healthcare costs in the market

Manage market performance against the operating budget. Ensure market leaders understand and are accountable for performance against budget

Review budget variances and develop market level plans to address variances to budget

Assist in the development of Market level operating budgets that are in accordance with UPH’s financial targets

Monitors clinic patterns and metrics, presents operational data analysis and interpretation

Assure that elements of the Market annual operating plan and community needs assessments aligns with UPH and includes specific targets and improvements

Create an environment in which all employees are treated fairly and respectfully, in alignment with our FOCUS values and Just Culture

Identify emerging talent needs and skill gaps and develop/hire required capabilities

Integrate system DEI practices within the market

Be a leader teaching leaders. Hold others accountable for developing talent throughout the organization. Model effective leadership development practices and give others opportunities to learn

Mentor leadership. Build leader capabilities through rigorous objective setting. Provide clear roles and responsibilities, frequent feedback and cultivate an environment of accountability

Participate in regular, candid reviews of leadership talent happen throughout the market. Identify strengths and development priorities for the leadership. Develop and annually monitor succession plans based upon the results

Recognize and encourage the accomplishments of employees within the Market and UPH

Build strong relationships and engage others in a way that leads to mutual understanding and positive action to support UPH’s vision, mission, and our FOCUS values

Communicate strategies and initiatives to team members and celebrate key milestones

Foster a culture of trust in the market through honest, transparent, and thoughtful communication

Communicates effectively with team members; creates an environment conducive to the development of clinical competence, self-confidence, professional growth, and job satisfaction

Engage Medical Staff in the transformation of clinical quality, patient safety and customer satisfaction, while increasing value and cost effectiveness of care

Enable the Medical Staff to monitor, control and report the quality, appropriateness and economics of medical care provided to patients

Support the Medical Staff in the development and maintenance of a harmonious staff composed of necessary and desired specialties and subspecialties

Works collaboratively with UPC Medical Director and other providers on recruitment and development of physicians and providers. Collaborates to improve physician/provider satisfaction when needed

Ensure that policies and controls are in place to ensure the Market and UPH’s objectives are clearly communicated and implemented

Implement policies established by UnityPoint Health

Assist in the development of organizational policies and procedures as requested

Implement system monitoring and control process to ensure quality and appropriateness of care and implement correction plans when performance varies from targets or standards

Ensure the controls needed to monitor and demonstrate accountability for the routine operations of the Market exist and are reported appropriately within a prescribed time frame

Ensure that accepted industry standards are met and the business affairs of UPH are conducted within existing laws and regulations

Ensure the Market’s facilities and equipment are efficiently utilized, properly maintained, consistent with industry standards and adequately safeguarded

In alignment with UPH goals, strategies, and capital plans, develop and implement plans for safeguarding, maintaining, operating and updating the facilities and equipment of the Market entity

Assess capital improvement needs and make recommendations for capital budget items

Ensure that the physical environment for people in and near the Market and UPH is as safe and aesthetically appealing as possible

Represents market leadership on various community committees and is a strong advocate for UPH in the community. Encourage active participation by other leaders and team members

Lead operations in a way that the Market entity and UnityPoint Health’s image and reputation is viewed positively by customers and the community

Qualification

Operational managementHealthcare operationsChange managementProject managementFinancial managementLeadership acumenAnalytical skillsCollaboration skillsCustomer orientationTeam buildingSystems thinkingPatient care commitmentCommunication skillsProblem-solving skills

Required

Bachelor's degree in Business, Finance, Health Care Administration or related field required or equivalent experience

Five to seven years' experience in the following areas: Operational management building and embedding operational programs in a healthcare system or matrixed organizations

Seasoned healthcare professional with change management experience

Proven experience building and maintaining successful strong physician and staff relationships

Successful program delivery and accountability for quality and detail, as well as a customer orientation

Demonstrated track record of success in healthcare operations including operations, performance improvement, performance management, and finance

Leadership acumen to serve as a member of the Market Executive team

Superior collaboration and communication skills; ability to build relationships with and consult at all levels within an organization

Strong project management skills; adept in creating and executing project plans and managing successful project execution across businesses, geographies and disciplines

Excellent leadership/people management skills with the ability to lead with influence; team building and leadership skills to achieve high performance on his/her team

Strong business acumen and a proven record of partnering with business leaders to design and implement effective solutions

Strong demonstration of delivering complex multi-discipline change programs, and an ability to manage multiple priorities

Bias toward action

Demonstrated analytical and creative problem-solving skills

Demonstrates and promotes systems thinking, including a strong understanding of interrelationships of departmental delivery systems and the ability to collaborate across service lines to ensure integrated delivery of services

Exhibits strong commitment to patient care and high-quality services and outcomes

Serves as a strong customer advocate

Possesses knowledge and ensures compliance with the requirements of all applicable regulatory and accreditation agencies

Demonstrates prompt and immediate follow-up of all untoward events and/or negative outcomes occurring at the hospital through continuous quality improvement

Use of usual and customary equipment used to perform essential functions of the position