Luxury Presence · 21 hours ago
Client Success Manager I
Austin, TX
Full-time
Hybrid
Entry Level
$60K/yr - $65K/yr
1+ years expLuxury Presence is building the AI growth platform for real estate, empowering leading real estate agents with websites and marketing tools. The Client Success Manager I will support lower-tier clients, educate them on digital marketing best practices, and drive product adoption to maximize their experience with the Luxury Presence platform.
AdvertisingReal Estate
Responsibilities
Manage a book of clients or run structured 1-to-many programs designed to support clients at scale
Educate client on benefits of their plan by articulating the results driven through the product
Provide clear, proactive communication about timelines, expectations, next steps, and platform best practices
Translate client needs into action by gathering requirements, documenting requests, and escalating when appropriate
Maintain high levels of client satisfaction by delivering value, meeting deadlines, and providing an exceptional experience
Contribute to retention and expansion conversations by identifying opportunities and reinforcing the value of Luxury Presence
Collaborate cross-functionally with design, implementation, support, and marketing teams to ensure client needs are met
Continuously improve your marketing skill set, platform knowledge, and process expertise
Qualification
Required
1+ years in Customer Success or another client-facing role
Experience managing a large volume of client requests, whether through managing a book or a queue
Working knowledge of SEO, social media, content marketing, and/or paid media
Proven ability to use data and analytics to drive success
Strong organizational and time management skills in a fast-paced environment
Enthusiasm, adaptability, and a client-first mindset
Located in Austin, TX or Scottsdale, Arizona- Hybrid (In office 4 days a week for first 30 days, 3 days a week once you have successfully completed new hire training)
Working hours of 8:00 am to 5:00 pm local time
Benefits
20% performance bonus
Stock options
Full benefits
Company
Luxury Presence
Website and marketing system used by the world’s leading real estate agents and brokers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$87.5MKey Investors
Bessemer Venture PartnersJP Morgan75 & Sunny
2026-01-08Series C· $22M
2026-01-08Debt Financing· $15M
2023-08-03Series B· $19.2M
Leadership Team
Shekita Hayes
Founder & CEO
Jesse Pedersen
Chief Technology Officer
Recent News
HousingWire.com
2026-01-16
2026-01-16
Company data provided by crunchbase