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Eversource Energy · 3 hours ago

IT Lead Architect, Enterprise Monitoring (Hybrid)

Westwood, MA

Full-time

Hybrid

Senior Level, Lead/Staff

$133K/yr - $148K/yr

8+ years exp

Eversource Energy is a company focused on providing reliable energy solutions, and they are seeking an IT Lead Architect for Enterprise Monitoring. The role involves owning the Application Monitoring Core Platform, driving standards and best practices, and ensuring high system reliability through monitoring solutions and collaboration across teams.

DeliveryElectrical DistributionEnergyEnergy EfficiencyNatural ResourcesOil and GasRenewable EnergyStaffing Agency

No H1B

Responsibilities

Responsible for driving a centralized monitoring (Observability and Reliability) strategy and program management to streamline processes, reduce costs, and drive maturity

Responsible for design and development (a complete SDLC) of Storm Critical Application Monitoring Solutions

Collaborate with Product Line leadership and Project Teams to drive the intake process to review Application Architecture, evaluate monitoring needs/risk assessment and recommend appropriate Monitoring solutions that are best FIT (impactful and visible) ensuring high system reliability

Responsible for Operationalization and execution of monitoring activities within the IT product line teams

Partner with Infrastructure Team for technical support and necessary integration to strengthen observability. Additionally, partner with IT Security for similar integration and enablement of capabilities where feasible

Standardize Tools at each architecture layer to maximize capabilities and optimize operations

Bring information together on a single pane of glass to enable observability, with persona-based dashboards to provide the right insights for different stakeholders

Provide oversight and governance to ensure Monitoring Solutions developed by Federated Teams adhere to core platform methodology through the SDLC for consistency

Provide technical direction on best practices, design considerations, including performance, scalability, and maintainability

Drive continuous improvement and operational efficiency through a feedback loop and KPIs focused on productivity, quality, and velocity

Manage Core Application Monitoring Platforms (Availability, Upgrades, Patches, Security, license management etc.)

Ensure SLAs are met, support Incident/problem management, perform Root Cause analysis etc

Collaborate across IT, Business and Production Support Team to support key business programs & initiatives

Communicate status and operational health to all stakeholders

Research, review, recommend, and implement best practices and trends seen in the industry as applicable

Lead Community of practice and Federated Developers to mature the program

Manage delivery teams (onsite/Offshore) ensuring alignment to schedule, budget, and scope requirements

Qualification

Monitoring Solutions DesignObservability ToolsAzure Cloud TechnologiesReliabilityObservabilityAutomation SkillsAgile MethodologiesUtility Space ExperienceLeadership SkillsCommunication SkillsProblem SolvingTeam PlayerContinuous LearningAttention to Detail

Required

Proven experience as Reliability and Observability Leader with a hands-on experience leading, designing, and developing Monitoring Solutions for large scale high visible programs at an Enterprise level

Excellent knowledge of methodologies, processes, and proven experience with Observability tools such as Splunk, AppDynamics, Dynatrace, etc. is mandatory

Automation skills (PowerShell, Bash, Python etc.) is required

Experience with Azure Cloud Technologies a must

Proven experience in Agile

Strong leadership and technical skills to engage engineers and product owners to make decisions on technical trade-offs

Experience in driving technology capability strategy and roadmap

Attention to detail

Continuous learning in emerging technology trends and tools

Excellent communication, presentation, and written skills

Excellent understanding of industry standards and technology trends

Problem Solver, Team Player, and a proven leader

Experience working with onsite and offshore resources

Bachelor's Degree in STEM Program from an accredited College/University or equivalent experience

A minimum of 8 years of leading design, development and implementation of Application and Infrastructure Monitoring Solutions and Capabilities and setting core standards and processes