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Chase · 2 months ago

Experience Research Vice President

450 W 33rd St, New York, NY, 10001, US

Full-time

Onsite

Mid, Senior Level

$138K/yr - $200K/yr

5+ years exp

Chase is a leading financial services firm, and they are seeking an Experience Research Vice President to shape the user experience across their products and services. This role involves developing and executing research strategies to uncover valuable insights into customer needs and mentoring junior researchers and designers.

BankingFinancial Services

Responsibilities

Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation

Analyze and interpret data using advanced qualitative and quantitative methods and translate insights into actionable recommendations for enhancing user experience

Facilitate interviews and surveys with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings

Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team

Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Qualification

User experience researchQualitative research methodsData analysisResearch tools proficiencyCross-functional collaborationAI in researchMentoringAdaptability

Required

5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on qualitative research methods

Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design

Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design

Demonstrated experience in collaborating with cross-functional teams, including UX designers, and product managers to propel customer-centric decision-making and inform product prioritization

Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs