Honor · 5 hours ago
Operations Coordinator
United States
Full-time
Remote
Mid Level
$21.60/hr - $21.60/hr
3+ years expHonor Technology is dedicated to transforming the way society cares for older adults. As an Operations Coordinator, you will ensure seamless care delivery by managing staffing coordination, scheduling changes, and urgent communication between clients, families, and Care Pros.
Elder CareHealth CareHome Health CareMedical
Responsibilities
Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies
Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support
Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies
Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros
Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards
Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding
Qualification
Required
3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment
Hands-on experience handling real-time scheduling, dispatch, or triage
Demonstrated tech fluency, with comfort navigating multiple platforms (CRM, EMR, or workforce management tools)
Strong written and verbal communication skills; skilled in de-escalation and empathy
Reliable attendance and commitment to full participation in training and ongoing shifts
Consistent tenure and accountability in previous roles — you take ownership and follow through
Benefits
Equity and 401K with up to a 4% match
Medical, dental and vision coverage including zero cost plans for employees
Short Term Disability
Long Term Disability
Life Insurance are fully employer paid with a voluntary additional Life Insurance option
Generous time off program
Mental health benefits
Wellness program
Discount program
Company
Honor
Honor Technology provides aging care solutions and home care services.
501-1000 employees
H1B Sponsorship
Honor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (4)
2022 (4)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$625MKey Investors
Baillie GiffordPerceptive AdvisorsProsus
2021-10-05Series E· $70M
2021-10-05Debt Financing· $300M
2020-10-27Series D· $140M
Leadership Team
Monica Lo
Co-Founder, Strategy and Operations
Kimmey Hardesty
Senior Sales Director
Recent News
Android Headlines
2025-12-30
2025-12-30
2025-12-30
Company data provided by crunchbase