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Tia · 5 hours ago

SVP, Operations

United States

Full-time

Remote

Director/Executive

$200K/yr - $275K/yr

12+ years exp

Tia is a company dedicated to transforming healthcare for women by improving access and experience in preventive healthcare services. The SVP, Operations will lead the operational execution across multiple clinics, ensuring that strategic goals are translated into effective operational plans while maintaining high standards of patient care.

AppsFitnessHealth CareMental HealthWellness

Responsibilities

Lead day-to-day and long-term operations across all clinics, markets, and care modalities to achieve volume, access, quality, and EBITDA goals

Rapidly translate strategic direction into operational reality — including scheduling models, visit templates, staff allocation, workflows, and performance expectations

Own critical operational mandates (e.g., build the design and system Tia needs to hit appointments completed per day targets) and drive end-to-end implementation across markets, clinicians, systems, and workflows

Build scalable operating models that improve access, efficiency, and margin without compromising patient experience

Drive execution on cross-functional initiatives tied to revenue, cost, quality, and patient experience – ensuring every team knows their targets and delivers on time

Set expectations, operating standards, and performance baselines for operations, clinic leadership, and cross-functional partners

Maintain a clear, real-time picture of business performance across membership, visit volume, utilization, staffing, service throughput, patient experience, and unit economics

Establish and run the operating cadence: weekly business reviews, monthly operating reports, quarterly planning, and performance check-ins

Proactively identify operational risks and root causes, escalate with crisp recommendations, and lead the org toward rapid resolution

Drive continuous improvement: simplify processes, eliminate waste, and iterate operational models to improve margin and quality

Hold teams accountable through clarity, transparency, and consistent follow-through

Anticipate operational needs 6-12 months ahead — capacity constraints, payer shifts, staffing requirements, workflow redesigns, clinical throughput challenges, etc to better inform the decisions we make today

Build, test, and refine operational models that support growth, quality, and financial targets

Identify bottlenecks before they become crises and lead the organization toward proactive solutions

Step into the details when needed: audit workflows, review schedules, evaluate throughput, refine KPIs, and validate assumptions in real time

Coach and develop operational leaders while personally owning high-stakes deliverables

Build strong, trusting partnerships with Clinical Leadership, Marketing, Product, Finance, RCM, and People to ensure end-to-end alignment on operational performance

Serve as the COO’s operational proxy, representing Operations with authority and clarity cross-functionally and in and Board-facing forums

Collaborate with market and clinic leadership to ensure consistent, high-quality operations across all sites and modalities

Drive a culture of accountability, clear communication, and results across all operational teams

Oversee operational KPIs, dashboards, and predictive models tied to visit volume, capacity, staffing ratios, utilization, revenue, cost structure, and patient experience

Align operational forecasts with financial plans and ensure leadership has real-time insight into performance

Lead deep-dive analyses to determine root causes, identify opportunities, and guide decision-making

Partner with Strategic Finance to align operational forecasts with company financial plans

Qualification

Operations leadershipFee-for-service primary careScheduling optimizationOperational model buildingSQL proficiencyExcel proficiencyBI tools (Tableau)Executive presenceInfluencing skillsCoachingDevelopmentAnalytical skillsCommunication skills