First Citizens Bank · 2 weeks ago
Business Systems Analyst III - Coupa Administrator
United States
Full-time
Remote
Mid, Senior Level
4+ years expFirst Citizens Bank is seeking a Business Systems Analyst III who will provide technical and operational support for Corporate Procurement and Sourcing business functions. The role involves leading analytic efforts, developing solutions, and ensuring compliance through testing and analysis to support the Bank's strategic objectives.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Leads analytic efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank
Performs at the highest level of service complexity in support of system operations, performance, and usage
Develops solutions and specifications to resolve process issues, which may involve elements of testing and development
Serves as a resource to business units or associates and may provide a leadership role for less experienced analysts
Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output
Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes, and assists in correcting. Ensures compliance through testing and analysis
Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results
System Support - Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output
Qualification
Required
Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support
OR
High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support
Preferred
COUPA Application Support
Traditional BSA discipline and methods
Jira and ability to operate within an Agile framework
Technology SDLC and Corporate Change Management controls
ServiceNow and ability to triage and complete root cause analysis on incidents
SaaS solution model, Middleware/API framework and Security solutions
Knowledge of Procurement and Sourcing corporate domains and associated industry standard technologies (i.e. Coupa)
Familiarity with core business functions: Employee Expense Management, Contracts and Purchase Orders/Purchase Requisitions, Supplier/Vendor Management and general accounting, Invoicing and Accounts Payable
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase