Chime · 15 hours ago
Product Operations Manager, AI Enablement
San Francisco, CA
Full-time
Hybrid
Senior Level
$158K/yr - $219K/yr
5+ years expChime is a financial technology company focused on empowering members to achieve financial progress. As the Product Operations Manager for AI Enablement, you will own the strategy and implementation of Chime's AI tool stack, ensuring effective tools for productivity and overseeing the evaluation and onboarding of new tools.
BankingFinancial ServicesFinTech
Responsibilities
Own Chime’s enterprise AI tool ecosystem. Manage vendor relationships, licenses, renewals, and access for existing tools, and help determine which tools we should add/sunset
Define and evolve our Common AI Tool Standards. Partner with the GenAI Platform team and functional AI leads to establish guidelines on data privacy, security, and ethical use
Evaluate new tools and build-vs-buy decisions. Lead assessments of third-party AI vendors, ensuring they meet Chime’s technical, compliance, and ROI criteria
Drive adoption and training. Collaborate with Learning & Development and vendor partners to ensure Chimers are equipped to use AI effectively in their day-to-day roles
Measure impact and usage. Track adoption, utilization, and satisfaction metrics across teams to identify where AI tools are driving value—and where additional support is needed
Partner cross-functionally. Work with Engineering, Security, and Compliance to ensure tools meet all governance, risk, and data handling standards
Pilot and scale internal AI solutions. When third-party tools don’t fit, partner with internal engineering teams to develop lightweight, high-ROI custom AI applications
Be a trusted advisor. Help functional partners identify opportunities to use AI safely and effectively to improve processes, automation, and decision-making
Manage end-to-end lifecycle of enterprise AI tools, including evaluation, onboarding, integration, and support
Coordinate the rollout of new tools or capabilities across Chime, ensuring alignment with our AI Governance framework and Responsible AI principles
Develop documentation and internal standards for how Chimers use AI tools safely, effectively, and ethically
Create dashboards and insights on AI usage, adoption, and productivity impact
Collaborate with Legal, Compliance, and Security teams to validate vendor controls and ensure ongoing compliance with Chime’s AI risk policies
Facilitate vendor partnerships, renewals, and performance reviews to ensure tools deliver measurable ROI
Serve as a thought partner to business units exploring AI-driven workflows, helping scope pilots and connect them to enterprise infrastructure
Qualification
Required
5+ years of experience in product operations, product management, or a related role within a tech company
At least 1 year of hands-on experience in the Generative AI space, with proven expertise in developing and implementing AI-driven solutions
Previous experience as an AI champion or advocate in an organization, leading AI initiatives that had a measurable impact
Demonstrated experience working with Generative AI tooling (e.g., language models, text-to-image tools) and customer-facing AI products
Strong understanding of AI frameworks, platforms, and ethical considerations in deploying AI technologies
Proven ability to manage multiple high-impact projects simultaneously in a fast-paced environment
Experience collaborating with cross-functional teams including product managers, engineers, data scientists, and customer-facing teams
Preferred
Prior experience building or managing AI-powered SaaS products
Familiarity with MLOps frameworks and AI model lifecycle management
Excellent communication skills with the ability to translate complex AI concepts to non-technical stakeholders
Benefits
🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
💻 In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
💰 Competitive salary based on experience
✨ 401k match plus great medical, dental, vision, life, and disability benefits
🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
🫂 1% of your time off to support local community organizations of your choice
👟 Annual wellness stipend to use towards eligible wellness related expenses
👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
Perks also available to Chime Interns.
Company
Chime
Chime is a financial technology company that offers mobile banking services.
1001-5000 employees
H1B Sponsorship
Chime has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.77BKey Investors
Sequoia Capital Global EquitiesDST GlobalMenlo Ventures
2025-06-12IPO
2025-03-01Debt Financing· $475M
2023-07-28Secondary Market
Leadership Team
Chris Britt
Founder and CEO
Ryan King
Co-Founder
Recent News
Business Wire
2026-01-07
2026-01-03
Company data provided by crunchbase