Castlight Health · 1 day ago
Customer Support Specialist II
Sandy, UT
Full-time
Hybrid
Entry Level
$20/hr - $25/hr
1+ years expapree health is a company on a mission to build an integrated health network that enhances health navigation through data-driven personalization. They are seeking a Customer Support Specialist II to provide support for various customer inquiries and ensure a high standard of service in a fast-paced environment.
EnterpriseFitnessHealth CareInformation TechnologyWellness
Responsibilities
Respond to inquiries via email, phone, live chat, asynchronous messaging, etc
Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more
Take ownership of resolving customer service and healthcare navigation issues
Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
Keep customer information confidential and in compliance with HIPAA regulations
Manages case backlog attentively and documents each interaction in Salesforce
Exercises problem resolution skills when handling customer concerns using various internal tools
Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST
Qualification
Required
1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims appointments, strong organizational skills, and the ability to solve problems
Two years of proven customer service and/or patient care experience
Strong communication skills, both verbal and written
Tech savvy- the ability to use and navigate members with our mobile technology
Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
Positive, friendly, and professional demeanor with customers
Adept at juggling multiple tasks and customer support requests at the same time
Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
Preferred
Medical office experience preferred but not required
Familiarity with Salesforce Service Cloud and Google Suite is a plus
Spanish speaking and writing skills are a plus
Benefits
Paid time off & paid holidays
Employer contributions for HSA accounts
Tuition assistance
Matching 401(K)
Company
Castlight Health
Castlight Health provides a healthcare navigation platform with resources for benefits, and vendors.
501-1000 employees
H1B Sponsorship
Castlight Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (22)
2023 (21)
2022 (30)
2021 (15)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$184.1MKey Investors
Maverick VenturesVenrock
2022-01-05Acquired
2015-06-25Post Ipo Equity· $3.1M
2014-03-14IPO
Leadership Team
Vijay Anand
Executive Vice President of R&D
Recent News
2026-01-05
2025-12-19
2025-12-09
Company data provided by crunchbase