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HomeServices of America · 1 day ago

Customer Service Representative - Claims

New Brighton, MN

Full-time

Onsite

Entry Level

$23.50/hr - $28.70/hr

2+ years exp

HomeServices of America is focused on providing exceptional service to clients, and they are seeking a Customer Service Representative for their claims department. The role involves supporting clients with claims inquiries, processing policy changes, and maintaining relationships with insurance companies and underwriters.

FinanceReal EstateReal Estate Brokerage

Diversity & Inclusion

Responsibilities

Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (30-40%)

Research and answer calls regarding claims from clients, underwriters and third parties

Advise clients regarding insurance coverage and risk management issues

Process policy changes and cancellations

Handle claims and payment questions

Foster and maintain good working relationships with insurance companies and underwriters

Serve as the first point of contact for policyholders reporting a claim. Procedures will be created regarding how to transfer claim calls / emails. etc

Investigate, evaluate, and process personal lines claims in accordance with policy coverage and company guidelines. (30-40%)

Coordinate with adjusters, repair facilities, and other third parties to facilitate claim resolution

Guide customers through the claims process with empathy and professionalism

Maintain accurate and thorough documentation of all claim activities

Communicate claim status updates to policyholders and internal stakeholders

Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)

Perform any additional responsibilities as requested or assigned. (0-5%)

Qualification

Insurance agency operationsClaims handlingPersonal lines insuranceAnalytical skillsCommunication skillsTime managementRisk assessmentRisk managementPropertyCasualty LicenseProblem-solving skillsOrganizational skills