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Prince George's Community College · 3 weeks ago

Program Director, Workforce Development and Continuing Education (WDCE) Operations

Largo, MD

Full-time

Onsite

Lead/Staff, Director/Executive

$72K/yr - $103K/yr

3+ years exp

Prince George's Community College is seeking a Program Director for its Workforce Development and Continuing Education Operations. This role involves managing day-to-day activities, supervising staff, overseeing database management, and ensuring compliance and operational efficiency in non-credit registrations.

E-LearningEducationHigher Education

Responsibilities

Supervise and evaluate all assigned staff working primarily within the WDCE Operations area under the direct responsibility of this position

Initiates, reviews, and verifies course masters and course master changes, including assignment of appropriate semester, state codes, state funding indicators, section numbers, and synonym numbers

Facilitates and coordinates monthly meetings with Continuing Education Program Coordinators to identify, assess, and resolve enrollment, scheduling, and program-related operational issues; analyzes trends and recommends process improvements as needed

Serves as the primary institutional liaison for Continuing Education Operations, coordinating with internal stakeholders to ensure alignment with academic, enrollment, finance, and student services policies and operations

Oversees and continuously optimizes the Continuing Education registration system, ensuring compliance, operational efficiency, data accuracy, and a positive student experience while remaining current on best practices and emerging trends

Plans and coordinates the development and publication of the non-credit schedule of classes

Creates, edits, and prepares Continuing Education reports, including official state aid reports, for review and signature by the Provost, TLSS, and the President

Submits Continuing Education course descriptions and objectives (CC-10s) to MHEC for state funding approval and ensures approvals are accurately recorded in Colleague

Manages processes related to student enrollment status changes, including course drops, in Continuing Education programs

Provide technical and operational support for the College’s web-based registration system and related student services functions

Develops, maintains, and updates procedural manuals to guide Continuing Education staff in the effective use of the College’s ERP system

Provides training and ongoing support to Continuing Education staff on the use of Colleague and serves as liaison with the ERP system vendor (Ellucian) to resolve issues and address system-related questions

Represents the Division of WDCE and Technology Services in monitoring Colleague issues and data processing requests submitted throughout the Division and serves as a member of the Data Stewardship and Data Routing Committees

Verifies student registrations and payments and corrects demographic and academic status data in Colleague

Provides training and instruction for non-credit registration and related WDCE procedures

Oversees the accurate entry of adjunct faculty assignments, grades, grade changes, certificates, and transcript data in Colleague

Distributes official class rosters and monitors grade rosters to ensure timely submission and processing of certificates

Resolve issues related to student payments, registrations, grades, and transcripts

Represent TLSS in Colleague-related student database meetings

Implement appropriate learning-centered activities in support of the college’s vision, mission, and strategic plan

Develop and implement new and automated processes to improve operational efficiency

Process late registrations and add/drops requests at the direction of the Deans

Perform other duties as assigned

Qualification

Database managementSupervisory experienceHigher education experienceColleague ERP systemCustomer serviceTrainingOrganizational skillsProblem-solving skillsInterpersonal skillsAttention to detailLeadership

Required

Bachelor's degree in a related field

Minimum of three years of full-time professional experience in higher education

Minimum of two years of supervisory experience

Excellent organizational, interpersonal and problem-solving skills to manage multiple tasks and projects effectively

Strong customer service skills and ability to communicate clearly with diverse populations

Good judgment and initiative and ability to work independently as well as collaboratively in a team environment

Ability to prioritize workflow and delegate tasks

Flexibility and adaptability to respond to rapidly changing operational and enrollment demands

Strong attention to detail to maintain accuracy in reporting, registration, and database management

Ability to maintain confidentiality and handle sensitive student and institutional information

Ability to train, guide, and provide leadership to staff while fostering a collaborative and supportive work environment

Ability to communicate effectively in spoken and written standard English

Ability to effectively use and operate various items of office related equipment, such as, but not limited to a personal computer, calculator, copier, and fax machine