Parts Town · 1 month ago
Bilingual Spanish Customer Solutions Specialist (International)
Addison, Illinois
Full-time
Hybrid
New Grad, Entry Level
$36K/yr - $48K/yrParts Town is the fastest-growing distributor of restaurant equipment, HVAC, and residential appliance parts, recognized for its innovation and positive workplace culture. The International Customer Solutions Specialist will deliver exceptional customer service, assisting customers throughout their ordering process and building strong relationships while handling a high volume of inquiries.
CookingFood ProcessingLogisticsRestaurantsSupply Chain Management
Responsibilities
Handle a high volume of customer emails (as well as some incoming calls), while delivering an exceptional customer experience (from your first interaction of the day to your last!)
Process customer requests (identify part numbers, confirm pricing and availability, place/track orders, returns, etc.)
Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs
Qualification
Required
Experience in a customer facing role is preferred, but not required
Knowledge of quote and order processes will earn you GOLD STARS!
You have a quality, high speed internet connection at home
You enjoy handling a high volume of complex customer requests in a friendly and helpful manner (no zombies, please)
You know MS Office (you may not be a master but you're on your way)
You're an all-star communicator and are proficient in English & Spanish (both written and verbal)
You're passionate about Culture, Travel, and Language – and have a strong desire to learn more about International business
You're available to work an 8 hour work day, starting your shift between 8:00 AM and 11:00 AM (CST) and ending your shift between 5:00 PM and 8:00 PM, with flexibility as needed
Please note: The first 3 weeks of training will be a schedule of M-F 9:00 AM - 6:00 PM (CST) / 10:00 AM - 7:00 PM (EST)!
Benefits
Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
Health insurance
401k/401k match
Employee assistance programs
Time away
Paid time off
Paid sick time off
Paid holidays
Paid parental leave
Professional development opportunities
Company
Parts Town
Parts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice.
Founded in 1987
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Leonard Green & PartnersBerkshire Partners
2021-11-03Private Equity
2016-07-01Private Equity
2016-06-30Acquired
Leadership Team
Steve Snower
Chief Executive Officer
B
Bill Reedy
Founder
Recent News
2025-08-13
Company data provided by crunchbase