CompuGroup Medical SE & Co. KGaA · 1 day ago
Software Support Specialist I
Austin, TX
Full-time
Hybrid
New Grad, Entry LevelCompuGroup Medical is focused on revolutionizing digital healthcare solutions. They are seeking a Software Support Specialist I to provide inbound support calls to software clients, document interactions, troubleshoot issues, and respond to customer inquiries through various channels.
Electronic Health Record (EHR)Health CareInformation TechnologyMedicalMedical DeviceSoftwareWellness
Responsibilities
You will experience back-to-back inbound support calls (no selling) from our software clients (doctors), with calls averaging 3 minutes long
You will clearly and accurately document your calls in our internal CRM system while following our internal guidelines
You will analyze, troubleshoot (Windows operating systems, MS Office) and thereby solve customer requests related our software products
Based on frequently asked questions, you might create knowledge base to help our customers with best practices and provide instructions on software functionality
Respond to and resolve customer inquiries and issues through email and chat support, ensuring a high level of satisfaction and timely ticket resolution
Qualification
Required
Superior verbal communication skills. Energetic, easy to understand, and good at taking charge of the conversation. You enjoy talking on the phone and your smile shines through your voice
Availability for 8-hour shifts between 7AM and 7PM CT Monday through Friday
Ability to thrive in a high call volume environment and multi-task in a fast-paced environment and stressful situations
Ability to independently perform research using resources such as the internet and procedure manuals
Preferred
Experience in a call center, hotline, support or service role beneficial
Benefits
Medical
Dental and Vision
401k with employer matching
Personal Time Off to promote work life balance
Modern workplaces
Flexible working hours
Hybrid work options
And much more
Company
CompuGroup Medical SE & Co. KGaA
CompuGroup Medical is one of the leading e-health companies in the world.
Founded in 1979
5001-10000 employees
H1B Sponsorship
CompuGroup Medical SE & Co. KGaA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$202.59MKey Investors
European Investment Bank
2022-07-26Debt Financing· $202.59M
2003-04-08Private Equity
Recent News
Company data provided by crunchbase