Office Practicum · 1 week ago
Customer Success Manager (Remote)
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $68K/yr
5+ years expOffice Practicum is focused on enhancing client satisfaction and product adoption in the healthcare software sector. The Customer Success Manager will build strategic partnerships with clients, address issues, and work closely with the Account Management team to drive growth and retention efforts.
CommunitiesComputerSoftware
Responsibilities
Establish and maintain client relationships, understanding practice goals and challenges
Meet with practice leadership proactively on a regular basis
Record and report on customer trends (successes, needs, issues)
Provide high level product support and triage concerns properly
Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
Work with pediatric practices to optimize their usage and expertise of Office Practicum
Provide a smooth transition for customers after OP Implementation
Driving growth through net retention improvements and lead generation
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Meet and exceed set KPIs
Contribute to product roadmap by feeding back the customer’s voice, empathetic listening to them and translating their needs internally
Identify and increase reference sites
Qualification
Required
Five or more years of demonstrated client focused experience, preferably in a Client Success or Account Management role
Experience in healthcare practice management or the software industry
Experience in a highly dynamic environment
Experience in navigating challenging business matters
Preferred
Experience with Salesforce and EHR's preferred
Bachelor's degree preferred
EHR experience strongly preferred
Benefits
Medical, Prescription, Vision, and Dental Insurance
Life Insurance
401(k) with company match
Paid Time Off, Holidays, and Volunteer Hours
Company Wellness Program
Employee Assistance Program
Short and Long Term Disability Insurance
Pet Insurance
Tuition Assistance Program
Employee Recognition Program
Company
Office Practicum
OP is the industry leader in pediatric-specific EHR technology and practice solutions, built by pediatricians, for pediatricians.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Pamlico Capital
2018-02-02Private Equity
2011-11-16Private Equity
Leadership Team
D
Dan Feiten
Chief Medical Officer & Product Leader of Clinical Innovation
Recent News
2025-05-28
Company data provided by crunchbase