Housecall Pro · 18 hours ago
Senior Lead, Franchise Account Management
United States
Full-time
Remote
Senior Level, Lead/Staff
$119K/yr - $138K/yr
6+ years expHousecall Pro is dedicated to supporting home service professionals through innovative solutions and a strong company culture. The Senior Lead, Franchise Account Management role involves building strategic partnerships with high-value franchise organizations and ensuring their long-term success by aligning business objectives with platform capabilities. This position requires strong relationship management, strategic planning, and cross-functional collaboration to drive results and improve the lives of service professionals.
AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware
Responsibilities
Build and deepen trusted relationships with executive leaders (i.e. CEOs, COOs, operational heads) across large franchise networks
Develop and execute multi-year strategic account plans aligned to franchise goals and our product roadmap
Lead quarterly and annual business reviews with partners, delivering actionable recommendations backed by data
Identify and act on opportunities for account expansion and retention through value engineering and operational insights
Monitor account performance to surface risks early and implement strategies that drive ongoing success
Serve as a cross-functional representative of the franchise voice, partnering with Product, Sales, Support, and Operations
Influence internal teams by sharing structured feedback and advocating for roadmap updates tied to franchise needs
Partner with Sales on renewals and upsell motions, ensuring alignment with long-term franchise growth
Contribute to internal enablement by creating playbooks, sharing best practices, and mentoring teammates on franchise strategy
Demonstrate thought leadership in how we scale and refine our franchise partnerships strategy
Qualification
Required
6+ years of experience in strategic partnerships, account management, or customer success within SaaS or technology environments
Demonstrated ability to grow and retain complex, multi-stakeholder enterprise accounts
Experience influencing cross-functional teams and translating customer feedback into product and operational improvements
Proficient in data analysis and business intelligence tools (i.e. Salesforce, Looker, Excel) to derive strategic insights
Proven ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
Bachelor's degree or equivalent work experience required
Preferred
Strategic thinker with the ability to see both macro patterns and detailed nuances across large accounts
Exceptional communicator with strong executive presence and storytelling ability
Highly autonomous and proactive in building internal alignment and external trust
Comfortable navigating ambiguity, adapting to change, and influencing without direct authority
Passionate about customer experience and dedicated to driving measurable impact for franchise partners
Benefits
Medical
Dental
Vision
Life
Disability
401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
Health care insurance (medical, dental, vision, disability)
Employee assistance program
Flexible time off
Paid parental leave
Tech reimbursement
Other company benefits
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Ian Heidt
Chief AI Officer & Co-founder
Roland Ligtenberg
Co-Founder, SVP Growth & Innovation
Recent News
General Catalyst
2026-01-05
San Diego Union-Tribune
2025-12-02
Company data provided by crunchbase