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GEODIS · 3 weeks ago

Operations Key Account Manager (OKAM) - Customs Brokerage

Philadelphia, PA

Full-time

Hybrid

Mid, Senior Level

4+ years exp

GEODIS USA, LLC is seeking an Operations Key Account Manager (OKAM) responsible for directing import and export operations for assigned accounts. This role involves managing customer relationships, ensuring compliance, and overseeing team productivity to maintain a profitable operation.

Air TransportationFreight ServiceLast Mile TransportationLogisticsSupply Chain ManagementTransportationWarehousingWater Transportation

Responsibilities

Monitors team productivity and assigns accounts and tasks to department personnel

Establishes new accounts, based upon review of POA’s and completed client information sheets, etc

Initiates and handles new client start up processes

Trains individuals within teams to take responsibility of new client accounts

Maintains customer relationships

Reviews daily reports to eliminate potential errors

Resolves problems, troubleshoots

Reviews and addresses accounting discrepancies

Manages employees including interviewing, hiring, training, evaluation, and coaching

Ensures assigned work group members have recorded time and attendance

Oversees on-site technologies

Offers support to other stations as needed

Attends industry related seminars, conferences, etc

Attends periodic business review meetings

Conducts regular communications with assigned customers

Leads and attends periodic business review meetings

Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers

Assists with the annual growth of the assigned accounts and securing new business

Assists in the design of contracts including scope of work development, assumption justification, operational plan development, route development and pricing for new business

Serves as a resource to resolve customer needs including, but not limited to, transportation, shipping, rates for additional services and contract interpretation

Establishes and maintains goals based on Key Performance Indicators (KPI) as prescribed in the client contract

Ensures completion of account reviews

Records all commercial activities in CRM

Other duties as required and assigned

Qualification

Customs brokerage experienceAccount managementKPI developmentMicrosoft Office proficiencyReport writingTeam trainingProblem-solvingEffective communication