Reserv · 2 weeks ago
Team Lead, Personal Injury Protection (PIP)
United States
Full-time
Remote
Senior Level
5+ years expReserv is an insurtech focused on creating cutting-edge AI and automation technology to improve claims efficiency. The Personal Injury Protection Team Lead will oversee claims staff, drive operational effectiveness, and balance management with individual contributor responsibilities.
ConsultingFinancial ServicesInsurance
Responsibilities
Flexibility - you will need to be able to switch from claims handling to coaching and feedback. Handle a portion of a typical claim load, owning the claims at your desk
Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
Serve as backup/leader when the Manager is out of office
Responsible for having direct reports (an average of 3)
Responsible for handling claims at the desk level (60% of a typical claim load or could vary as needed)
Responsible for initial onboarding tasks/ access and new hire cultural immersion
SME for first-line questions, escalations, roundtable discussions
Increased reserve and payment authority with the ability to assist with moderate reviews
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset
Qualification
Required
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
Active insurance adjuster's license by way of a designated home state, or home state is required
Willing to obtain all licenses within 60 days, including completing state required testing
5+ years of insurance claims experience in multiple lines of business with personal injury protection and medical payments experience
1 year of team lead or mentoring experience. Proven ability to influence and guide peers, often sought out for advice and assistance
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Preferred
Rideshare claims experience is preferred. (experience with rideshare personal injury protection and medical payment claims)
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Company
Reserv
Reserv offers solutions for optimizing property and casualty claims processing.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$84.15MKey Investors
QBE VenturesFlourish Ventures
2025-09-16Series B· $16M
2025-06-04Series B· $25M
2023-10-03Series A· $20M
Leadership Team
Martha Dreiling
Co-Founder & Chief Operating Officer
Andrew Pedler
Vice President
Recent News
alleywatch.com
2025-09-23
2025-09-23
FinTech Global
2025-09-19
Company data provided by crunchbase