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Gallagher · 3 days ago

Bi-lingual Customer Service Representative

Riverside, MO

Full-time

Hybrid

New Grad, Entry Level

Gallagher is a global company focused on protecting what matters most, with operations in multiple countries including the USA. They are seeking a bilingual (English and Spanish) Customer Service Representative who will interact with customers through various communication channels and manage customer orders effectively.

Information TechnologyManufacturingSecurity

Hiring Manager

Katie McKee

Responsibilities

Maintain updated and accurate contact records within the Gallagher (SAP) Customer Relationship Management software. This includes Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Answer customer questions about products, prices, availability, product uses, and credit terms

Estimate or quote prices, credit or contract terms, warranties, and delivery dates

Attend and be an active participant in team meetings

Work alongside other functional areas of the organization and external partners to achieve smooth flows of both information and material

Maintain a professional demeanor and an aggressive, creative, and entrepreneurial spirit

Support the goals and objectives of the Gallagher’s Senior Management Team

Other duties as assigned

Qualification

Bilingual EnglishBilingual SpanishSAPCustomer serviceCommunication skillsTeam collaboration

Required

Bilingual in English and Spanish

Experience in customer service

Ability to maintain updated and accurate contact records within CRM software

Strong communication skills to answer customer questions about products, prices, availability, product uses, and credit terms

Ability to estimate or quote prices, credit or contract terms, warranties, and delivery dates

Participation in team meetings

Ability to work alongside other functional areas of the organization and external partners

Professional demeanor and an aggressive, creative, and entrepreneurial spirit

Support the goals and objectives of Gallagher's Senior Management Team

Benefits

Comprehensive US benefits package: Medical (with pre-tax savings plans), Dental, Vision, Life, Accident & Disability Insurance, Voluntary Life & Critical Illness Insurance, Identity Theft Plan, 401K, Employee Assistance & Wellness Programs.

Generous PTO and holidays

A supportive, team-focused work environment

Professional development and career progression opportunities

Competitive salary and benefits package