Elemica · 1 month ago
Vice President, Solution Services
United States
Full-time
Remote
Director/Executive
$200K/yr - $200K/yr
10+ years expElemica is a leading provider of Digital Supply Chain Management solutions, seeking an experienced Vice President, Solution Services to enhance partnerships with enterprise clients. This role is responsible for solution design, business analysis, and project leadership, ensuring successful delivery and customer value across all services.
Data IntegrationInformation TechnologySupply Chain Management
Responsibilities
Delivery Partnership (Matrix Leadership)
Partner closely with PMO leadership to ensure:
Clean handoffs from solution design into execution
Clear scope, assumptions, and success criteria
Early identification and mitigation of delivery risk
Partner with Technical Services leadership to align solution design with technical feasibility, capacity, and delivery efficiency
Serve as an executive escalation point for solution scope, design clarity, and value realization
Commercial & KPI Accountability
Own utilization, revenue, and margin performance for the Solution Services teams
Establish and enforce KPI frameworks including:
Billable utilization
Revenue contribution and attach rates
Estimation accuracy
Advisory services growth
Ensure disciplined intake, prioritization, and capacity planning in collaboration with PMO and Services Operations
Sales Enablement & Estimation Support
Act as a trusted executive partner to Sales, supporting:
Complex deal estimations and scoping
Customer-facing sales calls and solution discussions
Confidence-building conversations around delivery approach and outcomes
Ensure all estimates and proposed solutions are:
Realistic and defensible
Aligned to delivery capabilities and margins
Clearly articulated in terms of customer value and outcomes
Improve win rates and reduce delivery risk through strong upfront solution rigor
Process Rigor & Operational Excellence
Define and maintain solution design standards, estimation frameworks, and governance checkpoints
Drive continuous improvement in:
Requirements/Blue Printing quality and documentation
Scope clarity
Change control inputs
Estimation accuracy vs. actuals
Partner with Services Operations to ensure data-driven decision-making and predictable performance
Continued enablement planning for the team in coordination with the Product and Technology team
Talent Development & Organizational Health
Build, mentor, and retain a high-performing team of Solution Specialists and advisory leaders
Establish clear career paths from Business Analyst ? Solution Principal ? Advisory Consultant
Promote a culture of accountability, collaboration, and customer-centric problem solving
Ensure global consistency while respecting regional delivery needs
Cross-Functional Leadership
Serve as the voice of solution integrity across Sales, Product, PMO, and Technical Services
Partner with Product Management to provide feedback based on customer needs, delivery experience, and advisory insights
Represent Solution Services in executive leadership forums
Qualification
Required
Bachelor's Degree in Business, Information Systems, Supply Chain, or equivalent experience
10–15+ years of progressive experience in professional services, consulting, or solution architecture leadership
Proven success leading solution design, business analysis, or advisory teams in a SaaS or enterprise software environment
Strong track record of supporting sales estimations and customer-facing solution discussions
Demonstrated ability to operate effectively in matrix organizations
Deep understanding of utilization, revenue, margin, and estimation discipline
Ability to handle stressful situations with perseverance and professionalism
Preferred
Experience in supply chain, logistics, ERP, or B2B integration platforms
Familiarity with EAI, SAP ecosystems, and B2B messaging standards i.e. EDIFACT, VDA, X12, IDOCs, XML, xCBL, etc. and mapping tools is a plus
Experience in managing international professional services teams as well as other project stakeholders
Exposure to security and networking issues and technologies inherent in the use of the Internet in B2B solutions
Background in building advisory or consulting services as scalable offerings
Benefits
Flexible work locations
Unlimited Paid Time Off Policy
Inclusive parental leave policy that supports all parents and careers
Health & Voluntary/Pet Insurance Options
Retirement savings and bonus programs
Quarterly employee engagement events
Wellness & Mental Health Initiatives
Generous Employee Referral Program
Fun work environment
Company
Elemica
Elemica is the Supply Chain Operating Network for the process industries.
201-500 employees
H1B Sponsorship
Elemica has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (4)
2022 (5)
2021 (9)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-08-02Acquired
2019-08-01Seed
Leadership Team
Yung Fu
VP Global Enterprise Solutions
Cindi Hane
Chief Product Officer
Recent News
2025-10-21
Company data provided by crunchbase