B-Stock · 1 month ago
Mediator
United States
Full-time
Remote
New Grad, Entry Level
$20.19/hr - $24.04/hrB-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Mediator role involves managing the dispute resolution process between buyers and sellers, ensuring effective communication and satisfaction while addressing order disputes and recommending policy improvements.
E-CommerceEnterprise SoftwareRetail
Responsibilities
Manage the dispute process for several clients, while being knowledgeable on their specific policies and procedures
Exercise due diligence, critical thinking, basic math, and negotiation skills to determine the appropriate action to resolve open disputes
Facilitate clear and timely communication with buyers and sellers to establish clear expectations and ensure understanding and overall satisfaction
Empathize and de-escalate high stress situations
Work closely with Account Managers to highlight trends and recommend changes to policy/procedures that will improve the buyer experience while also decreasing the dispute rate
Qualification
Required
Bachelor's degree required
Basic mediation trained or equivalent course work
Excellent verbal and written communication, problem solving skills, and the ability to make decisions based on sound reasoning
Results oriented with ability to self-manage, while contributing to a positive work environment
A team player, someone that naturally collaborates with others (at all levels) and doesn't hesitate to engage other teams to achieve the best results
Experience in using web-based applications, including Microsoft Office; proficiency in Excel
A solid understanding of basic math and accounting
Strong time management and organizational skills
Excellent problem resolution, persuasion, and customer service skills
A desire to begin a career in dispute resolution
Preferred
Prior working experience in de-escalating high-stress situations
Knowledge of retail, liquidation, and wholesale principles, methods, practices and techniques
Online auction or ecommerce experience is very helpful
Prior working experience with a related field such as mobile sales and returns or shipping claims
Professional proficiency in a second language
Benefits
Competitive compensation packages including bonus and options
Medical, dental, and vision benefits
Matching 401(K)
Paid time off
Telecommuting and remote-work options
Support for continuing education
Team off-sites, social events, annual company events, and frequent extracurricular activities
Unlimited snacks and drinks (in office)
Company
B-Stock
B-Stock is the world's largest B2B recommerce platform and system of record for all resale.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$73.2MKey Investors
Spectrum EquitySusquehanna Growth Equity
2018-06-25Private Equity· $65M
2014-08-13Series B· $7M
2009-02-01Seed· $1.2M
Leadership Team
Dave Gershon
Vice President of Marketplace Growth
Eric Moriarty
Vice President
Recent News
Company data provided by crunchbase