Apply on Employer Site

Audiochuck · 1 day ago

Jr. Systems / Help Desk Analyst

Indianapolis, IN

Full-time

Onsite

Entry Level

2+ years exp

Audiochuck is a fast-growing, dynamic company focused on storytelling and advocacy. They are seeking a Jr. Systems / Help Desk Analyst to provide frontline and secondary technical support across their IT environment, supporting Tier 1 and Tier 2 help desk operations and collaborating with IT teams to ensure smooth technology infrastructure.

Digital MediaMedia and EntertainmentPodcast

Responsibilities

Provide Tier 1 and Tier 2 support for end-user technical issues, including desktops, laptops, mobile devices, peripherals, software, and network connectivity

Set up, configure, image, and deploy new hardware (PCs, laptops, mobile devices, monitors, and peripherals), ensuring proper application installation and access permissions

Assist with basic network infrastructure tasks such as LAN/WAN troubleshooting, switch and WiFi access point setup, cabling, and network equipment inventory

Maintain and track IT asset inventory, including tagging, deployment, returns, and lifecycle documentation

Create and maintain documentation for standard procedures, support workflows, and equipment setup guidelines

Escalate complex or unresolved issues to senior IT or specialized teams and coordinate follow-up with users

Monitor and manage the support ticket queue, prioritize incoming requests, and contribute to help desk performance metrics (e.g., first-call resolution, ticket backlog)

Ensure user accounts, permissions, and device configurations align with company policies and industry best practices

Collaborate with other IT teams (systems, network, applications) on infrastructure projects and upgrades

Participate in occasional after-hours or weekend support for equipment rollouts, network maintenance, or remote user deployments

Qualification

IT support experienceWindowsMacOSActive DirectoryBasic networking conceptsCustomer service skillsRelevant certificationsDocumentation skillsTeam collaborationSelf-motivated

Required

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience

2–5 years of professional IT support experience (help desk, desktop support, or systems support), ideally within a media, podcasting, or creative environment

Strong customer service and communication skills, with the ability to support both technical and non-technical users

Familiarity with Windows and macOS operating systems, mobile device management (MDM), Active Directory, and basic networking concepts (TCP/IP, DHCP, DNS, switches, WiFi)

Experience imaging, deploying, and configuring hardware and software for end users

Ability to work in a fast-paced environment with changing priorities and multiple concurrent tasks

Self-motivated, detail-oriented, and able to work independently or collaboratively as part of a team

Ability to lift and move standard IT equipment (up to approximately 35 lbs) and set up workstations and peripherals