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Hyster-Yale Materials Handling · 20 hours ago

Service Solutions Sales Manager

Greater Lexington Area

Full-time

Hybrid

Senior Level

7+ years exp

Hyster-Yale Materials Handling, Inc. is a world-class manufacturer of industrial lift trucks, seeking a talented Service Solutions Sales Manager. The role involves extensive travel to engage with Major Account customers, drive pipeline growth, and implement sales strategies to meet annual goals.

IndustrialManufacturingProduct DesignWholesale

Responsibilities

Travel: You will travel 75% of the time, engaging extensively with our Major Account customers

Drive Pipeline Growth: Identify and pursue target accounts, maintaining a robust flow of qualified opportunities in the CRM and providing regular forecasts

Strategic Account Planning: Develop and execute sales plans tailored to customer needs, collaborating with National Accounts and utilizing Salesforce for account development

Deliver Revenue and Value: Implement sales strategies to meet annual operating plan goals, including conducting C-level discovery meetings to understand and address customer service program expectations

Conduct Site Surveys and Respond to RFPs: Complete fleet application surveys to support RFP submissions and generate timely, comprehensive proposals with full pricing and recommendations

Ensure Customer Satisfaction and Competitive Solutions: Communicate customer expectations clearly, design service solutions that meet profitability guidelines, and differentiate offerings by quality, scope, and pricing

Qualification

Sales AcumenFleet Management ProficiencyProduct Application ExpertiseTechnical ProficiencyAnalytical SkillsCommunicatorRelationship BuilderProblem SolverResults-OrientedAdaptable & Resilient

Required

Bachelor's in Business; MBA a plus

At least 7 years' relevant business experience

Minimum 3 years of experience in industrial equipment or materials handling sectors, with a strong understanding of how products address customer needs and industry challenges

Demonstrated knowledge of fleet management principles, including operating cost analysis, fleet optimization strategies, and data-driven decision-making. At least 3 years of direct experience in this area

Proven success in solution-based selling, pipeline management, and negotiating complex service contracts, preferably within the industrial or B2B environment

Exceptional ability to present solutions and value to stakeholders at all levels, including C-suite executives. Strong customer service orientation and persuasive communication skills are essential

Ability to assess customer operations, identify improvement opportunities, and develop tailored solutions that drive measurable results

Advanced PC skills with expertise in Microsoft Word, Excel, PowerPoint, and CRM platforms (such as Salesforce) for reporting, forecasting, and proposal development