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City Year · 1 day ago

Program Manager

Los Angeles, CA

Full-time

Hybrid

Mid, Senior Level

$25.49/hr - $27.89/hr

2+ years exp

City Year is a nonprofit organization dedicated to helping students succeed in school and beyond. The Program Manager plays a critical role in overseeing the successful implementation of school-based service models and managing a team of AmeriCorps members to ensure effective service delivery and community engagement.

CommunitiesEducationNon Profit

No H1B

Responsibilities

Build and maintain strong relationships with ACMs by creating an environment of open and honest two-way communication; provide both positive and constructive feedback and coaching to support ACM professional development in the civic leadership competencies; Ensure the professional accountability of all team members, including Team Leaders (TL), through ongoing one-on-one check-ins, formal performance reviews, and consistent implementation of the professional accountability system

Effectively manage and leverage Team Leader experience to support service delivery; engage school administrators and partner teachers; coach and provide feedback for TL professional development

Build strong and sustainable partnerships with all school-based stakeholders, including parent councils; Program Manager ensures that Whole School Whole Child (WSWC) platforms are understood and implemented; reinforce commitment to shared goals with school leaders and deliver on City Year’s contributions

Identify leaders and resources in the community to develop partnerships that support the ability of the team to implement its school-based and community-based service objectives; support City Year Development department in securing and engaging team sponsors

Actively support AmeriCorps members in service with regular observation and coaching; AmeriCorps members are coached and managed to meet performance standards for service excellence and inspirational standards that are expected of all City Year members

Ensure team is well-developed, strong, connected to their work, and the organization; Program Manager is well respected by AmeriCorps members and is an effective leader of the team; PM supports professional development of AmeriCorps members by effectively facilitating content to groups of 8-40

Engage team in activities and experiences that deepen their understanding of the communities in which they serve; leverage City Year Values and frameworks to help AmeriCorps members develop perspective on their role in the school community; work with team to understand the resources provided by local community organizations that may benefit students and the school community

Use Whole School Whole Child model with fidelity to enhance service quality and maximize impact; ensure that service tools are utilized effectively; school site supports a practitioner culture; set and monitor clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities and parent/community engagement events

Ensure effective and timely collection of data through the administration of summative and formative standardized assessments, implementation of quantitative and qualitative evaluation tools, and that evaluation results are used to make service and program improvements

Lead City Year team to provide a high quality, effective, safe, and well-organized after school program; collaborate with school partners to ensure the successful launch of the program; routinely monitor all elements of the program for quality and make necessary adjustments

Partner with CYLA departments and staff through stakeholder engagement, event and service day participation, and cross-departmental committees as needed to ensure site-wide goals are met

Support the execution of site-wide goals through collaboration with program staff and leadership

Collaborate cross functionally to make shared decisions, set strategy, and develop work outputs

Support other department functions as needed

Other duties as assigned

Qualification

Management experienceData-informed approachBuilding partnershipsBachelor’s DegreeEducation backgroundGritResilienceDesire to LearnTenacityCommunicationFlexibility

Required

Bachelor's Degree; or equivalent work experience

2-6 years of work experience

At least 1 year of management experience with strong track record of results: Setting high expectations and holding self and team accountable for performance goals, Developing diverse talent through performance plans, reviews and leadership opportunities, Using progress and outcome data to inform team management

Ability to meet deadlines, plan ahead, and manage competing priorities in a fast paced and diverse team environment

Tenacity and flexibility in the face of challenges; working in high-need environments

Experience setting-up structures for effective teams and ability to delegate effectively and appropriately

Strong track record in building and maintaining productive relationships with key stakeholders

Passion for service and the City Year mission