Hawthorne Residential Partners ยท 6 hours ago
Software Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelHawthorne Residential Partners is one of the top 50 largest multifamily management companies in the nation, headquartered in Greensboro, NC. They are seeking a Software Support Specialist to provide high-quality support to onsite teams, ensuring they receive dependable guidance as they navigate their daily systems and processes.
Commercial Real EstateProperty ManagementReal EstateResidential
Responsibilities
Serve as a primary support and guidance resource for onsite and corporate team members by responding to helpdesk tickets focused on usage questions, process clarification, and directing users to appropriate training resources
Manage a consistent, high volume of daily support tickets, regularly responding to recurring questions and requests
Provide clear, patient, and supportive guidance, frequently reinforcing standard workflows and best practices
Set up new user profiles and passwords
Deliver one-on-one support via phone or virtual meetings, often covering the same core processes and questions
Reinforce existing training materials by helping users locate, understand, and apply available resources
Support new property onboardings by assisting with access, setup, and transitions from prior management systems
Handle routine user setup and access requests
Maintain professionalism, focus, and service quality in a high-demand, repeat-driven support environment
Support new Yardi software version releases and implementation of new functionality by assisting with system testing and user transition support
Through support of system users, provide one-on-one training via phone or web meeting to improve their knowledge of the software
Order Knock and Screening Set Up during onboarding
Assist with converting onboarding properties from prior management software into Hawthorne Yardi environment
Provide technical assistance by responding to questions related to Yardi property management software and property operations through our helpdesk
Setting up Blue Moon license transfers and creating new accounts
May be required to deliver all levels of Yardi user training in both classroom and online environments
Install and support check scanners for each property
Qualification
Required
High School diploma or GED required
Preferred
College coursework or related business experience preferred
Prior onsite multifamily experience preferred, with an understanding of daily onsite operational pressures
Working knowledge of Yardi or similar property management systems
Strong customer service mindset with patience, empathy, and a desire to help others succeed
Experience in ticket-based, service-oriented, or support roles
Company
Hawthorne Residential Partners
Hawthorne Residential Partners is a privately held property management firm that provides services in the apartment industry.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lindsey Owens
Regional Manager at Hawthorne Residential Partners
Phil Payonk
Chief Investment Officer
Recent News
2025-09-22
Company data provided by crunchbase