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ROCKWOOL Group · 1 month ago

Logistics Intern

Chicago, Illinois

Internship

Onsite

Intern

$25/hr - $25/hr

0+ years exp

ROCKWOOL Group is a global leader in sustainable building materials, transforming volcanic rock into innovative products. The Logistics Intern will manage end-to-end logistics processes, ensuring compliance with customs regulations and supporting shipment tracking and reporting.

Building MaterialCustomer ServiceEnergy EfficiencyIndustrialManufacturingSustainability

Responsibilities

Maintain a single, authoritative import/export manual and SOPs containing processes, partner contacts, and compliance checklists

Maintain and update tracking logs and KPI files for all container, air and domestic shipments (including inbound shipments from CIG and domestic shipments from MAR); update ETA/arrival dates, GR dates and final cost information; proactively communicate changes to Planning, Warehouse and Customer Service

Coordinate with forwarding partners for all container and air movements; manage container activity, booking follow‑up, and exception handling

Partner with the Logistics Lead to review, reconcile and validate freight invoices prior to payment; update ocean freight cost files for month‑end finance reporting

Manage transport claims and damage disputes for CIG and MAR shipments; drive resolution and recovery

Coordinate disposition of expedited items with planners and warehouse teams to meet customer commitments

Prepare and present shipment performance data; attend weekly On‑Time Shipment meetings and lead daily supply‑chain calls, providing root‑cause analysis for exceptions

Provide backup coverage for logistics coordinators, team leads and the Transport Planner as required

Ensure all logistics activities comply with company safety protocols and applicable regulations

Perform additional reasonably related tasks as assigned by the manager

Act as the primary liaison between Logistics and internal stakeholders (Planning, Sales, Purchasing, Customer Service, Quality, Production, Finance) and external partners (forwarders, carriers)

Lead or support cross‑functional meetings to align priorities and resolve shipment issues

Qualification

Logistics experienceMS Excel proficiencyShipment tracking systemsProblem solvingCommunication skillsRegulationsAttention to detailOrganizational skills