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Northwestern Memorial Hospital · 4 weeks ago

Certified Customer Service Coordinator - Pain Clinic Full time Days

Chicago, IL

Full-time

Onsite

New Grad, Entry Level

Northwestern Memorial Hospital is dedicated to delivering world-class care and is seeking a Certified Customer Service Coordinator for their Pain Clinic. The role involves patient reception, registration, telephone triage, and coordination of patient encounter forms, while also providing phlebotomy and specimen collection services as needed.

Health Care

Responsibilities

Greets and establishes positive first impressions with department patients, establishing a role as patient advocate

Provides patient education on NMH and Medicare forms

Processes patient paperwork accurately and enhances patient flow through department, generating appropriate patient encounter forms

Accurately enters patient information and test requests on department computer systems

Answers and appropriately triages department telephone calls

Interacts with various hospital departments, physicians, and physician’s office staff to capture necessary patient information, tests requested or specimen requirements

Encourages teamwork through demonstration of exceptional communication skills

Participates in Safety and Infection Control activities. Maintains a safe and clean work environment

Documents occurrences appropriately and in a timely fashion per the department’s Occurrence Management policy

Performs Phlebotomy, EKG and Specimen Collection accurately and efficiently

Labels and processes specimens according to established protocols and policies

Enters collection information into LIS appropriately

Utilizes appropriate computer functions to investigate problems and appropriately credit tests in a timely manner

Assists in the practical training of RNs, PCTs, and Residents

Performs other duties as assigned

Assists in specific process improvement projects

Must effectively process adult, geriatric and wheelchair-bound patients

Requires interaction with patients of all ages; pediatric, adult and geriatric

Qualification

Phlebotomy CertificationBLS/CPRMedical Assistant CertificationHospital Computer SystemsPatient Interaction

Required

National certification for Phlebotomy: ASCP, NCA or NPA OR Medical Assistant Certification through AAMA, AMT, NCCT OR a Certified Nursing Assistant in IL

High School Diploma or equivalent

BLS/CPR