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Remington Hospitality · 3 weeks ago

Front Desk Full-Time

Houston, TX

Full-time

Onsite

New Grad, Entry Level

Remington Hospitality is seeking a Front Desk Full-Time employee to provide excellent customer service to hotel guests. The role involves checking guests in and out, managing reservations, and handling cash transactions efficiently.

HospitalityLeisureTourism

Growth Opportunities

Responsibilities

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel

Assist in pre-registration and blocking of reservations when necessary

Promptly, accurately and efficiently know how and where to post all charges

Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often

Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly

Review any reservations with special requests and work to block rooms accordingly

Have knowledge of hotel rates, discounts and how to handle each

Have working knowledge of reservations and procedures, including how to take same day reservations

Should be able to take reservations in approximately 2 minutes

Know and follow cancellation procedures and relocation procedures when necessary

Qualification

Front Office systemsCash handlingReservation proceduresHotel rates knowledgeCommunication skills

Required