Apply on Employer Site

East Tennessee Children's Hospital · 3 weeks ago

Patient Service Representative Emory Urgent Care Part Time Evenings

Knoxville, TN

Full-time, Part-time

Onsite

Entry Level

1+ years exp

East Tennessee Children's Hospital is seeking a Patient Service Representative to greet patients and ensure efficient encounters and billing outcomes. The role involves assisting with patient registration, managing inquiries, and maintaining confidentiality while providing excellent service.

Health CareHospitalNon Profit

H1B Sponsor Likely

Responsibilities

Answers incoming telephone calls in a courteous and helpful manner: Answers inquiries and requests completely or refers calls to the appropriate contact. Relays complete, detailed messages and information to the appropriate individuals, while maintaining confidentiality of all information

Opens and routes incoming mail in a timely manner. Retrieves patient charts prior to visit and provides schedule to providers and staff. Prepares new patient records and charts

Assists patient/families with required paperwork or verification documents for a complete patient file and complete billing record

Registers new patients and updates patient information in scheduling system. Verifies and creates subscriber information in computer system. Copies, files and retrieves medical records as requested. Places calls to remind parents of appointment date and time

Schedules follow-up appointments and provides any necessary forms for parents. Interviews/identifies legal guardian to obtain necessary information to ensure account is complete. Helps identify problems to help ensure claims go out clean on the first submission

Reviews procedure code and diagnosis code. Works with RBO to appeal denials as needed, and provide records/information to assist to dispute denials

Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Interacts with all patients, staff, volunteers, etc. in a considerate, helpful, and courteous manner, as observed by management observation and peer input. Maintains professional composure and confidence during stressful situations

Maintains confidentiality of all hospital and patient information at all times as observed by management and peers. Will not discuss any patient information in public areas. Will not discuss any patient with friends, family who may call to ask about a child who has been here. Will only discuss accounts with other staff on a need to know basis to ensure payment of the claim or resolution of a problem. Only shares minimal information needed by others to do the job. Will not view accounts of friends, family member unless requested by the person responsible for the bill. Will hand off to another team member when working an account that could be considered a breach of privacy by a neighbor’s child, family member etc

Patient/Family Complaints are handled in a confidential, timely and professional manner. Calls are answered timely and families are given a response within 24 hours as observed by management. Serves as resource to PSRI to take initiative on accelerated calls before involving Practice Manager. Always ends conversation with family after a complaint or dispute with “is there anything else I can do for you today” as observed by management

Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input. Promotes effective working relations and works effectively as part of a department/unit team inter-and intra-departmentally to facilitate the department's/unit's ability to meet its goals and objectives. Continuously displays a “can do” attitude within the practice and across other department lines to contribute to the overall focus on service excellence

Completes all ETCH and practice required training and CBL requirements: Attends all educational programs as needed. Practices safe lifting and body mechanic procedures. Maintains a safe and clean work area

Serves as mentor to new staff and provides leadership and education to those employees needing extra guidance. Willingly accepts any other assignment that may be requested

Utilizes hospital resources and time respectfully and accountably. Works as efficiently as possible to ensure best use of time

Collects deductibles, self-pays, receipts

Completes end-of-day financials: Balances credit card machines. Provides financial information to ETCH Financial Services team

Identifies missing charged, NDC indicators and assigns appropriate modifiers

Qualification

Medical Office ExperienceEfficient TypingFiling SkillsMulti-taskingTroubleshooting Skills

Required

High School Diploma/GED preferred

1-2 years in Medical Office setting preferred

Ability to multi-task while presenting a positive and comforting presence with patients and families

Efficient typing, filing and troubleshooting skills

Company

East Tennessee Children's Hospital

East Tennessee Children's Hospital is a comprehensive pediatric hospital providing compassionate care to children and their families.

Founded in 1937

Knoxville, Tennessee, USA

1001-5000 employees

https://www.etch.com/

H1B Sponsorship

East Tennessee Children's Hospital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (4)

2022 (1)

2021 (1)

2020 (1)