MetLife · 1 week ago
Senior Group Account Manager-TPA
Tampa, FL
Full-time
Onsite
Mid, Senior Level
$76K/yr - $102K/yr
3+ years expMetLife is a leading financial services company dedicated to transforming the industry. They are seeking a Senior Group Account Manager to drive exceptional customer service experiences and manage complex relationships with Third-Party Administrators (TPAs) as part of their Specialty Market Service & Operations team.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Lead on developing, executing and tracking a project plan for ongoing relationship management
Problem solves on implementations and conference calls
Accountable for the end-to-end account management experience of assigned relationship which can range from 100 to over 100,000 eligible members
Research and define opportunities to improve profitability and retain customers
Respond to customer needs proactively
Develop strong expert relationships with brokers/consultants and third-party entities
Provide management with clear updates on issues and potential escalations
Monitor pricing/product mix opportunities and organize marketing plans to grow current membership or cross-sell other products
Understand benefit offerings to group insurance accounts to provide enrollment material and client communications
Primary contact to provide excellent post-sale high level customer service and solve escalated issues
Manage a complex multi-million dollar block of multiple TPAs and their General Agent/Brokers/Customers
Coordinate rate proposals with underwriting and sales
Attend client and industry events to represent MetLife
Flexible schedule, and able to work as needed outside of standard business hours
Maintain up-to-date client databases, business plans and legal requirements
Partner with sales, marketing, underwriting, billing, eligibility, claims and customer service teams
Expert in consultative support both internally and externally
Qualification
Required
3-5+ years of sales and/or clients service experience in the insurance industry
Understanding of employee benefits (worksite and voluntary)
Strong interpersonal skills, as well as excellent written and verbal communication skills
Ability to present and speak in front of large audiences
Account management, project planning and problem-solving experience
Must be self-motivated, and work well independently and as part of a team
Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
Ability to consistently meet tight deadlines and work under pressure
Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)
High School Diploma/GED
Preferred
Bachelor's Degree
8+ years of Account Management and/or customer service experience in the insurance industry
Prior expertise in the Third-Party Administrators (TPA) space and/or insurance industry (sales, underwriting, carrier operations)
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
Retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
Accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
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