Inktel Contact Center Solutions · 1 month ago
Kendo Brands Beauty Contractor (1099)
Fort Lauderdale, FL
Full-time, Contract
Hybrid
Entry Level
$16/hr - $16/hr
2+ years expInktel Contact Center Solutions is a company that focuses on bringing people together through various connections. They are seeking a Beauty Contractor to respond to client inquiries and maintain high service standards while managing multiple communication channels.
Public Relations
Responsibilities
Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues
Demonstrate high standards for quality service
Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication
Work in tandem with the quality and training team to self-manage performance expectations
Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
Strict adherence to key performance indicators (KPI) as set by management
Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time
Qualification
Required
Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Excellent communication skills: clear tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers
2-3 years' experience in a business/professional environment; preferably in the service industry
Comparable experience in an office environment encouraged
Self-starter and ability to manage workload efficiently
Exceptional written communication skills
Demonstrate ability to deliver a high level of client service under high volume
Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
Professional, upbeat, and engaging written communication
Ability to develop relationships with clients, even in difficult situations
Ability to advise and counsel clients in a quick and efficient manner
Must be computer literate and internet savvy- e-commerce and online shopping experience preferred
Excellent Data Entry skills/- 45-55 wpm minimum
Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
Punctuality is essential
Preferred
Prior customer service/troubleshooting experience preferred
Must be computer literate and internet savvy- e-commerce and online shopping experience preferred
Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
Company
Inktel Contact Center Solutions
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Felipe Rodriguez
Chief Technology Officer
Luis Gonzalez
Chief Operating Officer
Company data provided by crunchbase