NEOGOV · 3 weeks ago
Director of Business Information and Technology Services
1011 Union Street, San Diego
Full-time
Hybrid
Director/Executive
$179K/yr - $278K/yr
8+ years expNEOGOV is seeking a Director of Business Information and Technology Services to provide technology vision and leadership that supports the mission of the San Diego Association of Governments. This role involves developing and directing the Agency's technology strategy, ensuring operational efficiency, and fostering a collaborative IT environment to enhance customer experience and meet organizational goals.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide leadership and overarching technical strategy to accomplish the mission and strategies of the organization. Ability to effectively communicate the strategies to the IT team, executive leadership, SANDAG staff, and the Board of Directors. Ability to remain calm under pressure and to handle personnel-related issues timely and to the benefit of the IT Team and Agency
Serve as a trusted advisor by building and maintaining relationships with leadership to determine business needs and identify cost-effective and innovative IT solutions. Research and create strategies, develop and implement plans, policies, and processes to support the Agency. Continually evaluate the enterprise and adjust focus as necessary. Leverage enterprise-wide information to re-engineer IT infrastructure and team strategy into efficient alignment with business priorities. Bring clarity and direction to strategic business decisions enabling immediate savings and assuring sustainable growth
Direct, plan, manage, and coordinate the development and Information and Technology Services Department activities with those of other departments and outside agencies and organizations; respond to, negotiate, and resolve sensitive and/or significant issues
Represent the Information Technology department to other SANDAG departments, the Board of Directors, Policy Advisory Committees, elected officials, outside agencies and organizations, and/or community groups; simplify and explain and interpret programs, policies, and activities
Participate in the development of agendas for Board of Directors, Policy Advisory Committee, and working group meetings; oversee and coordinate the preparation of agenda reports and staff presentations
Prepare and present written, oral, and visual reports to the Board of Directors, Policy Advisory and stakeholder committees, outside agencies and organizations, and/or community groups
Contribute as an active member of the SANDAG Executive Team to formulate appropriate policies and strategies
Provide complex staff assistance to executives including the Senior Director of Data Science and Information Technology, the Chief Executive Officer, and other members of the Senior Leadership or Executive Team
Oversee multi-phase, multi-dimensional, multi-resource projects from inception to conclusion while maintaining high customer satisfaction. Ensure all Client Satisfaction goals, Service Level Agreements, and Contractual Commitments are met. Monitor and adjust estimates to integrate new constraints. Map and link business objectives to existing business process flows and design future-proof processes using best practices and domain expertise
Develop and refine strategic IT governance, data governance, and change management processes
Effectively manage the operations of the IT Department, including directing IT staff in the execution of administrative, network, telecommunications, development, maintenance, and other IT functions
Conduct and participate in a variety of organizational and operational studies, assessments, investigations, audits, and reviews; recommend modifications to the Information Technology Department programs, policies, and procedures, as appropriate
Deliver competitive advantage by shaping innovation, engaging customers, and digitizing the enterprise
Oversee the preparation and administration of the department's budget
Ability to delegate and empower teams while retaining an eye for detail; to be a catalyst for cross-fertilization of ideas/practices across teams and divisions/departments; and to focus on using employee satisfaction as an engine to drive customer satisfaction
Select Information Technology department personnel; assign and review the work of management, supervisory, professional, technical, and administrative support staff; establish employee performance expectations and evaluate performance; provide or coordinate employee training; work with employees to improve job-related skills and competencies; provide guidance to managers with the implementation of discipline and performance improvement plans if necessary
Anticipate and align with business needs by fusing business and technology strategy, developing talent, and designing the IT operating model. Deliver competitive advantage by shaping innovation, engaging customers, and digitizing the enterprise
Ensure IT system operations conform to applicable federal and state laws and regulations
Effectively manage recruitment, development, retention and organization of all IT staff consistent with budgetary objectives and personnel policies
Meet with management staff to identify and resolve problems; assign projects and programmatic areas of responsibility; review and evaluate work methods, procedures, and necessary resources
Direct the development and maintenance activities for all IT systems, including hardware, software, and networks to ensure reliability, availability, security, and recoverability
Foster a positive corporate culture by empowering staff to make, and be accountable for, decisions. Recognize staff by trusting and valuing their input, innovation, and effort. Be actively involved in the recruiting and retention of key team members. Encourage and facilitate cooperative and collaborative working relationships across all levels whilst realigning work groups and roles to foster and develop teamwork
Perform related duties and responsibilities, as assigned
Qualification
Required
A Bachelor's degree from an accredited college or university, with major course work in information technology, business administration, or a related field. A Master's degree is desirable
Eight years of increasingly responsible, professional information technology experience, including four years of supervisory and management experience
Knowledge and guidance of strategic, operational, and technical governance processes of SANDAG
Strong knowledge of systems and applications development life cycle, adherence to detailed systems requirements, while also assessing risks of new technologies and software is desired and should be demonstrated
Strategic and operational planning to achieve SANDAG goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization
Knowledge of strategic relationships between internal IT resources, stakeholders, and external entities
Ability to identify trends and issues in the IT industry, including innovative technologies and associated costs, and advises all layers of management of any competitive impacts and risks
Experience with managing technology goals, best practices, and standardized operating procedures
Ability to identify cost-effective opportunities for technology investment including sourcing, purchasing, staffing, and in-house development
Experience with implementation of the technology investment plan
Ability to make business case justifications and cost/benefit analyses for IT spending and initiatives; analyze the costs, value and risks of information technology to guide agency management; and make recommendations
Experience with enterprise-wide Incident Response Plan, conducting an annual Assessment, and reporting findings to agency leadership
Ability to identify new technology implementations to exchange information and define business and systems requirements
Experience in managing projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems
Experience with hardware and software acquisition and maintenance contracts, and pursuit of master agreements to leverage economies of scale
Ability to manage Agency plans, policies, and standards for acquiring, implementing, and operating technology systems
Experience with IT annual operating and capital budgets, overseeing daily operations of an IT Department, and directing the development and maintenance activities for all hardware, software, and network systems
Knowledge of Network infrastructure for local and area-wide connectivity and remote access
Ability to deliver IT services through oversight of service level agreements (SLAs) with end users and monitoring of IT system performance
Experience with IT specific RFIs, RFQs, and RFPs for acquisition of technology, services, and prepare/present Board agenda items
Ability to oversee the development and implementation of strategic problem resolution
Ability to oversee the cybersecurity activities in the facilitation of achieving a secure technological security posture
Preferred
Experience with Enterprise Resource Planning software implementation, specifically with Tyler Technologies
Benefits
Hybrid work options
9/80 flexible work schedule
Pay-for-performance merit increases
Retirement - Defined Benefit Plan with the California Public Employees' Retirement System (CalPERS)
Retirement - 457 Defined Contribution Plan with Voya
Excellent health insurance options for employees and their eligible dependents
Free dental and vision insurance for employees and their eligible dependents
Education Assistance of up to $5,250 a year for regular employees
Free transit pass for use throughout the San Diego region, bus, Rapid Express, Trolley, and COASTER
Paid time off including 12 paid holidays, 2 floating holiday days, generous paid time off (PTO) per year, depending on length of service
Management Benefit valued at 2.5% of salary that can be applied towards time off, health premiums, or deferred compensation
Access to an Executive Health Program
Annual contribution to 457 Deferred Compensation Plan
Paid parking
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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