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AIT Worldwide Logistics · 21 hours ago

International Operations Agent II

Palatine, IL

Full-time

Onsite

Mid, Senior Level

$27.80/hr - $39.20/hr

5+ years exp

AIT Worldwide Logistics is a global freight forwarder dedicated to providing supply chain solutions. The International Operations Agent II is responsible for coordinating the import/export of international freight shipments, ensuring customer satisfaction through effective communication and operational management.

Freight ServiceLogisticsShippingSupply Chain ManagementWarehousing

Responsibilities

Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied

Prepare profitable quotations accurately

Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner

Coordinate the day to day import and/or export of products, including reviewing orders and documents

Track and communicate all delays, damages, problems and work to resolve customer issues

Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing

Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule

Coordinate recovery/delivery schedules with various cartage agents and international partners

Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed

Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met

Ensure all shipments are properly billed within company guidelines and timelines

Performs other duties as assigned

Complies with all policies and standards

Qualification

Export/Import OperationsFreight ForwardingIATA/NVOCC RegulationsDangerous Goods CertificationGeneral Computer SkillsITAR KnowledgeTSA Regulations Knowledge

Required

High School Degree or equivalent

3+ years Experience in export/import operations

5+ years Experience as freight Forwarder for International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge

CCS-Certified Coding Specialist - Certified Cargowise Specialist (CCS)

Intermediate knowledge of ITAR, DG or TSA work experience/regulations

General Computer Skills