WHOOP · 1 day ago
Senior IT Support Technician
Boston, MA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $120K/yr
2+ years expWHOOP is on a mission to unlock human performance and healthspan, empowering members through a deeper understanding of their bodies. The Senior IT Support Technician will play a critical role in creating a world-class employee experience by providing expert-level support, proactively addressing trends in support issues, and collaborating with cross-functional teams.
Consumer ElectronicsFitnessSportsWearablesWellness
Responsibilities
Deliver expert-level support to employees across a wide range of hardware and software systems, making those employees want to work with you every time they have an issue
Serve as a trusted advisor to employees and advocate for them, ensuring they are equipped with the right tools and processes to do their best work unencumbered
Proactively identify and address trends in support issues, collaborating with IT leadership and engineering to reduce friction and incident rate
Support and configure IT infrastructure including our network, security stack, identity & access management, and device management systems
Lead small projects and contribute to large ones
Partner with cross-functional teams to support employee onboarding/offboarding and ensure seamless tech experiences across the employee lifecycle
Maintain documentation for internal IT processes, tools, and troubleshooting steps, and contribute to knowledge-sharing across the team
Provide top tier service to VIPs and executives
Host and manage high profile internal and external events, including occasional after hours work
Qualification
Required
2+ years of IT experience in a fast-paced, high-growth environment
Technical degree in Information Technology, Engineering, Computer Science, Cybersecurity, or a related field
Strong understanding of device management platforms (e.g., Jamf, Iru, Intune) and enterprise tools like Google Workspace, Okta, and Slack
Proven ability to communicate effectively and clearly to colleagues up and down the org chart
Comfortable supporting both hardware (laptops, peripherals, AV setups) and software (SaaS platforms, authentication, endpoint security)
Experience supporting and configuring network and infrastructure systems
Ability to work independently and prioritize multiple tasks, while contributing to a collaborative team culture
Evidence of self-initiated growth and development
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions
Benefits
Competitive base salaries
Meaningful equity
Consistent pay practices
Benefits
A generous equity package
Company
WHOOP
WHOOP is a fitness tech company that offers wearables that track sleep, recovery, and performance.
501-1000 employees
H1B Sponsorship
WHOOP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (18)
2023 (15)
2022 (5)
2021 (17)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$404.75MKey Investors
SoftBank Vision FundIVPFoundry Group
2021-08-30Series F· $200M
2020-10-28Series E· $100M
2019-11-12Series D· $55M
Leadership Team
Will Ahmed
Founder & CEO
Aurelian Nicolae
Co-Founder & Chief Hardware Engineer
Recent News
2026-01-07
LogisticsGulf
2026-01-06
Mashable
2025-12-24
Company data provided by crunchbase