ACCESS | MANAGEMENT ∙ REALTY ∙ MAINTENANCE ∙ LIFESTYLE · 1 day ago
Customer Success Manager
Celebration, FL
Full-time
Onsite
Mid Level
3+ years expACCESS Management is dedicated to fostering a positive and supportive work environment for its employees. They are seeking a Customer Success Manager to collaborate with community management teams, improve service delivery, and enhance client satisfaction and retention.
ConstructionReal Estate
Responsibilities
Partner closely with Community Managers to support the success of their assigned portfolios
Act as a resource for complex situations, escalations, and client concerns
Help Community Managers navigate challenging communications and expectations
Support transitions, onboarding of new communities, and portfolio changes
Reinforce company standards, processes, and service consistency across portfolios
Monitor client satisfaction trends and identify potential risks across assigned communities
Proactively address issues that could impact retention or service quality
Support leadership and Community Managers during renewal conversations by helping demonstrate value
Assist in developing and executing retention and service-improvement strategies
Work collaboratively with accounting, maintenance, compliance, and leadership teams to resolve service issues
Help ensure internal alignment and follow-through on client commitments
Identify operational bottlenecks and recommend process improvements
Track escalations, trends, and outcomes in internal systems
Identify recurring challenges and recommend workflow or policy improvements
Provide insights and reporting to leadership on portfolio health and service performance
Qualification
Required
3+ years of experience in community association management, customer success, account management, or a similar support-focused role
Strong collaboration and problem-solving skills
Ability to balance advocacy for clients with support for internal teams
Excellent communication skills and professional judgment
Preferred
Direct experience supporting Community Managers or operational teams
Call Center Customer Service/Success experience a plus
Bilingual English/Spanish
Familiarity with HOA/COA operations, governing documents, and board dynamics
Experience with community management or CRM software. Vantaca property management experience a plus
Benefits
Medical/Dental/Vision insurance-Percentage of premium covered by Access Management for all full time positions
Paid days off
40 hours PTO available after 90 days of employment
40 hours PTO available after 6 months of employment
Matching 401k plan
$15,000 Employer paid life insurance available for all fulltime positions with option to purchase additional coverage
Professional development opportunity
Short and long term disability available
Accidental Death and Dismemberment Plan
Hospitalization Plan
Company
ACCESS | MANAGEMENT ∙ REALTY ∙ MAINTENANCE ∙ LIFESTYLE
Access Management stands as a beacon of excellence in Association Management, Lifestyle, Maintenance, and Realty services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase